Field Engineer 3

Job Description

Job Description

Job Description
Job Class: FE 3
End Client: AAE
Must Be a US Citizen!
Work Address: Newport News, VA area ; exact location was not provided as this is a government site.
Is this contract to hire/possible extension Temp to perm possible
Shift start time and end time Mon Fri, 8a to 5p
Driving or Non-Driving Non-Driving but may have to drive between sites
Duration: 12 months - possible extension if needed
Targeted Start date: ASAP

Prescreen Questions:
How many years experience do you have with computer hardware set up
How many years experience do you have with basic hardware troubleshooting experience
How many years experience do you have with basic software troubleshooting experience
Do you have an A+ Certification
Being fully vaccinated is required for this position. Will your candidate meet these qualifications by the start date
Have you every worked for as a FTE or Contractor If so who and when Did you leave on good terms
Are you at least 18 years of age

Job Responsibilities:
Computer hardware set up, basic hardware and software troubleshooting stills
Provides support for software, hardware and networking support for desktops, laptops and servers.
Provides maintenance and support on legacy products. Supports Core, server products.
Performs disk replacement on enterprise storage products
Installs and maintains PCs and associated software, networks, servers and peripherals
Supports network products from operational and maintenance perspectives
Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers and client approved applications
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Job Description:
1-3 year computer support experience, basic hardware and software skills. Good work ethic, good organizational skills
As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products