General Manager

Essential Duties and Responsibilities

• Train new Managers on how to lead in the areas of People, Guests, Sales and Profit.
• Coach and mentor Managers through their first year, providing them with detailed feedback on how they can continually improve performance.
• Continuously develop all members of store team to the next level.
• Manage store performance by giving fair and objective performance appraisals on time.
• Know, enforce and educate associates and managers on all appropriate personnel policies, labor laws, security and safety procedures.
• Ensure training plan is in place and properly executed.
• Make sure all training materials, product information, etc. are up to date.
• Select and hire great employees who represent company

VALUES

• Develop and implement a plan to decrease turnover and improve store team’s job satisfaction.
• Conduct new employee orientation.
• Make sure the Associate and Manager schedule is properly executed.
• Plan and coordinate team meetings.
• Communicate effectively with all staff and managers.
• Lead the restaurant in rolling out new processes/products.
• Administer all in-store employee benefits and payroll procedures, including reporting.

GUESTS

• Ensure top quality Guest Experience at Pupatella.
• Ensure standards are maintained for raw and finished product quality, service speed and quality, cleanliness and sanitation.
• Effectively handle guest complaints/issues.
• Measure guest satisfaction and execute plan to improve both satisfaction and loyalty.
• Maintain a clean and inviting store. Ensure cleanliness, maintenance and security standards are met.
• Ensure product quality, safety and sanitation standards are met.
• Provide fast, friendly and accurate service.

SALES

• Create marketing plan and lead local store marketing efforts including but not limited to, local spirit nights, sponsorship activities, and LTO’s.
• Increase comp sales
• Schedule efficiently to build the business.
• Create plan to continuously improve store and provide goals and updates on progress.

PROFIT

• Control cost of goods, variances, and inventories within the store.
• Ensure appropriate inventory and ordering system are in place.
• Ensure proper cash handling and deposit procedures are followed.
• Accountable for all sales and labor projections.