Customer Service Representative

Job Description

Job Description

Join SwimRVA as our Part-Time Customer Service Representative in vibrant Richmond, VA, where every day is a splash of excitement! If you thrive on connecting with people and enjoy building lasting relationships, this role is perfect for you. Picture yourself in a lively environment, chatting with our valued members and ensuring their experience with us is nothing short of delightful.

Onsite at our facility, you'll interact with a diverse community that appreciates your warm and friendly approach. Plus, enjoy a competitive starting pay of $14.25 per hour while doing what you love! This is not just a job; it's a chance to make waves in our customers' lives.

You will receive great benefits such as Flexible Schedules, Free Family Summer membership (employee household), 25% off program fees for your family (yourself and your dependents), and and Free SwimRVA Hammerheads (adult swimming) membership. If you're ready to dive in and enhance our customer experience, we can't wait to see your application!

The mission of SwimRVA is to elevate swimming in the Richmond region making water safety and aquatic fitness more accessible to all. SwimRVA believes our strength and impact is driven by our people. We invest in the growth and development of our team members in order to grow our impact.

At SwimRVA, our Part-Time Customer Service Representative plays a crucial role in delivering an exceptional customer experience that keeps our members and guests returning for more! This thrilling position is all about being customer-oriented and passionate about serving our community. You'll be the friendly voice on the phone, checking in members, completing sales transactions, and engaging with families in person.

Your multitasking skills will shine as you manage inventory and promote a fun, safe environment for everyone during the summer. By interacting with SwimRVA-North families, you'll build lasting relationships that foster a collaborative atmosphere, making every day feel like a pool party while ensuring everyone enjoys the best summer ever!

To thrive as a Part-Time Customer Service Representative at SwimRVA, you'll need a unique blend of skills and a positive attitude! A customer service orientation is vital as you engage with members and guests, creating a welcoming atmosphere. Organization and efficiency will help you juggle multiple tasks, from answering calls to coordinating activities.

Strong written and verbal communication skills are essential for ensuring clear and friendly interactions. Due to the dynamic nature of our environment, you'll need to be flexible, with the ability to work evenings and weekends. While an American Red Cross First Aid/CPR certification is preferred, a willingness to obtain one shows your commitment to safety and member well-being.

If you're ready to bring your enthusiastic spirit to our team, you'll help create unforgettable experiences for everyone who walks through our doors!

Knowledge and skills required for the position are:

• Ability to work evenings and weekends
• Customer service oriented, organized, efficient, and positive
• Ability to communicate effectively both written and verbal
• Help coordinate a positive experience for all indoor and outdoor activities
• American Red Cross First Aid/CPR certification preferred or willing to obtain

So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!