E-Scooter Rental Field Manager
Job Description
Job Description
Primary Responsibility:
- Efficiently operate and manage 500 to 1,000 devices , ensuring optimal performance, service quality, and workforce coordination. Able to lift 60 pounds with major issues.
Key Responsibilities:
Operational Oversight & Maintenance
- Vehicle Cleanliness & User Compliance
- Ensure all affiliated vehicles are clean, well-maintained, and suitable for use.
- Conduct regular inspections to verify user compliance with vehicle guidelines.
- Battery Replacement
- Replace device batteries in designated areas to ensure all units remain fully powered and operational.
- Faulty & Damaged Device Management
- Identify, assess, and retrieve faulty or damaged devices from the field for repair or further inspection.
- Lost & Damaged Device Tracking
- Monitor the status of lost or damaged devices, ensuring timely resolutions to maintain service quality.
- Field Device Cleaning
- Perform routine cleaning of deployed devices to maintain usability and appearance for customers.
Shift & Workforce Management
- Shift Attendance Monitoring & Adjustments
- Oversee shift schedules, monitor attendance, and make necessary adjustments to ensure operational efficiency.
- Daily Shift Order & Performance Oversight
- Ensure all shift duties are executed efficiently and according to plan.
- Backup Support for Shifters & Engineers
- Step in for Shifters or Engineers when needed to ensure continuity in operations.
Deployment & Field Organization
- Deployment Point Optimization
- Identify and modify deployment points to maximize service coverage and meet user demand.
- Device Organization & Deployment Check
- Inspect and arrange deployed devices to ensure proper placement and full functionality.
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