Service Manager

Summary of Position:

The Service Manager at Water Bar, located within Water Park, plays a key leadership role in delivering outstanding guest experiences in a fast-paced, high-energy environment. This position combines a passion for hospitality with operational excellence, overseeing front-of-house staff to ensure friendly, efficient, and consistent service. The Service Manager helps create a welcoming, resort-like atmosphere where guests can relax and enjoy quality food and drink. They are responsible for upholding service standards, supporting team development, handling guest interactions, and working closely with kitchen and leadership teams to ensure smooth daily operations.

Duties & Responsibilities:

• Develop a cohesive, high-performing team by fostering collaboration, accountability, and continuous improvement.
• Lead by example, mentoring junior managers and staff to cultivate leadership and hospitality skills within the team.
• Conduct regular team meetings to ensure alignment with goals, share feedback, and recognize accomplishments.
• Promote staff development and professional growth, providing training in all areas of service and operations.
• Ensure that all guests feel welcome and receive responsive, friendly, and courteous service at all times.
• Regularly interact with guests to gather feedback, ensuring their expectations are not only met but exceeded, fostering repeat business and loyalty.
• Handle guest complaints and service recovery with professionalism, ensuring a positive resolution for both the guest and the team.
• Optimize restaurant operations by identifying bottlenecks, implementing process improvements, and utilizing technology for more efficient service delivery.
• Ensure accurate reporting and communication between front of house (FOH) and back of house (BOH) to improve service execution.
• Collaborate with local businesses and community leaders to engage with the broader district, creating unique offerings that appeal to tenants and local customers.
• Implement guest promotions and marketing strategies to increase traffic and drive repeat business.
• Collaborate with senior management and the culinary team to introduce innovative concepts, menu items, and service models that set Episcope apart from competitors.
• Stay current with industry trends, bringing new ideas to improve service quality, increase revenue, and maintain competitive positioning.
• Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards.
• Achieve company objectives in sales, service, quality, appearance of the facility, sanitation, and cleanliness through training employees and creating a positive, productive work environment.
• Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner.
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for all violations of company policies, rules and procedures.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies.
• Ensure all equipment is kept clean and in excellent working condition through personal inspections and adherence to the restaurant’s preventative maintenance programs.
• Ensure compliance with all federal, state, county, and municipal regulations pertaining to health, safety, and labor.
• Provide advice and suggestions to General Manager as needed.
• Be able to work in a standing position for long periods of time.
• Be able to reach, bend, stoop and frequently lift heavy weight.
• Must have the stamina to work 50 to 60 hours per week.

Qualifications:

• Leadership & Management Experience:
• Minimum of 3 years in a management role within a high-volume, full-service restaurant environment, ideally at a multimillion-dollar or upscale dining venue.

Pay and benefits:

• Competitive Salary
• Health insurance
• Dental insurance
• Vision insurance
• 401K
• Flexible hours and scheduling
• 50% discounted employee meals
• 50% off duty employee meal discount at any Episcope Restaurant
• Excellent training program with opportunity to grow
• Professional and fun work environment