NOC Support Technician

Description

As a Help Desk Support Service Specialist - Intermediate, the work you will do will be impactful to the mission of Army Intelligence. You will play a crucial role in securing enterprise systems, advancing future capabilities while driving smarter solutions.

Lead/Manage/Support: Under general supervision, provides second-tier support to end-users for PC, server, mainframe applications, and hardware.

• Collaborate: Handles problems that the first-tier of help desk support is unable to resolve and may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.

• Drive: Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems.

• Utilize: Maintain a current and high level of technical skill in the field of expertise, escalating more complex problems to leadership, and providing first contact and incident resolution to customers with hardware, software, and application problems.

Requirements:

• Perform Level I/II Active Directory functions such as unlocking accounts, creating, and issuing accounts.

• Imaging of Computers and/or configuring their BIOS (SCCM / PXE Boot).

• 1 Year DoD experience and NOSC support experience, including problem resolution and incident tracking.

• Security clearance level: ACTIVE TS/SCI

Skills

Network systems, lan, wan, mitigate risks, documentation review, network integration, active directory, Help desk, Help desk support, Troubleshooting, Customer service, Service desk, Support, Windows, Noc, Tcp/ip

Additional Qualifications

-Associates Degree and 7+ years of IT experience

-Bachelors Degree and 4+ years of IT experience

Experience Level

Intermediate Level

This is a Contract position based out of Charlottesville, VA.

The pay range for this position is $35.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Charlottesville,VA.

This position is anticipated to close on Jun 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.