Receptionist
- Health Insurance
- Dental + Vison
- 401k
- Tuition reimbursement through ECPI
- Employee recognition programs
- Daily Pay
- Meet physical and sensory requirements stated below, and be able to work in the described environment.
- Identify and participate in process improvement initiatives that improve the customer experience, enhance work flow, and/or improve the work environment.
- Answer telephones or switchboard during scheduled shift.
- Ensure phone calls are redirected to appropriate employee or department.
- Transfer callers to appropriate voicemail when employee is unavailable.
- Provide callers with information about the facility, such as, address, directions, fax numbers, facility/Company website and other related information.
- Receive, sort and forward incoming mail.
- Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.).
- Assist in the ordering, receiving, stocking and distribution of office supplies.
- Assist with other related clerical duties, such as, copying, faxing, filing, etc., as needed.
- Other special projects and duties, as assigned.
- High school diploma or GED required or equivalent related work experience.
- Six (6) months to one (1) year customer service experience or related experience performing office/clerical duties.
- Excellent phone etiquette skills required.
- Effective verbal and written English communication skills.
- Demonstrated basic to intermediate skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation.
- Highest level of professionalism with the ability to maintain confidentiality.
- Ability to communicate at all levels of organization and work well within a team environment in support of company objectives.
- Customer service oriented with the ability to work well under pressure.
- Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity.
- Strong analytical and problem solving skills.
- Ability to work with minimal supervision, take initiative and make independent decisions.
- Ability to deal with new tasks without the benefit of written procedures.
- Approachable, flexible and adaptable to change.
- Function independently, and have flexibility, personal integrity, and the ability to work effectively with employees and vendors.
- Moderate physical activity:
- Requires handling of average-weight objects up to twenty five (25) pounds. This includes boxes of paper at five (5) lbs a ream, copying projects, mail, etc.
- Standing and/or walking for more than one (1) hour per day.
- Sitting for more than two (2) hours at a time.
- Requires consistent computer work with repetitive typing and concentrating on computer screen.
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