Administrative Assc
- Major responsibilities: under immediate supervision, perform basic, routine administrative duties, following well defined, standard procedures, assist with document processing, assist in compiling special reports and request information from other areas, assist in filing and retrieval of information in both hard copy and electronic formats, answer telephone, take messages, communicate via electronic mail as necessary, receive and distribute incoming and outgoing mail, use keyboard (computer/typewriter) to enter data, perform calculations and/or retrieve information, operate a wide variety of electronic and mechanical office equipment.
- Communication and interpersonal skills: listens to and understands written and verbal instruction, communicates effectively with co-workers and other employees and/or customers outside work area, answers phone calls clearly and with a friendly, helpful tone, records messages accurately with appropriate information, works effectively and productively with others, actively helps others with assignments as necessary to maintain department productivity.
- Customer focus: answers customer questions but knows when appropriate to refer questions or issues to others, actively learns the function of the department and each employee responsibility to assist customers more effectively, exhibits concern and sensitivity to others.
- Problem solving and initiative: applies basic education and training in job responsibilities and assignments; asks questions when unsure of how to handle an assignment and demonstrates ability and initiative to handle assignments beyond the basic, routine level.
- High school or GED
- Successful completion of the Support and Administrative (SASS) selection tests are required for this position.
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