Electrical Account Manager - Service

Job Description

Job Description

At Compu Dynamics, we don't just build infrastructure—we create the backbone of the digital future. As North America's premier technology infrastructure design-build partner, we design, construct, and maintain mission-critical data centers for some of the world's most innovative companies. With roots in one of the fastest-growing data center markets in the world, our growth is as intentional as our impact.

We are seeking a dynamic and experienced Service Account Manager to join our Service team. The ideal candidate will have a proven track record in sales within the Mechanical, Electrical, HVAC, or Data Center industry

Summary/Objective:

At Compu Dynamics, we don't just build and service data centers — we power the future of technology.

The Service Account Manager is responsible for managing client relationships, driving service revenue, and ensuring exceptional delivery of mission-critical service projects. This role is ideal for someone who has previously worked in the field as a licensed electrician and is now ready to transition into a client-facing role.

The Service Account Manager uses technical expertise to accurately scope work, support field technicians, and build trusted relationships with clients while identifying opportunities for growth in the electrical, mechanical, HVAC, and data center industries.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Client Relationship Management & Growth

• Build and maintain strong relationships with clients, acting as a trusted advisor for their service needs.
• Generate new leads and business opportunities to support company growth objectives.
• Identify and execute opportunities for cross-selling and up-selling additional services.
• Negotiate and manage service contracts and agreements with clients.
• Serve as the main point of contact for client communications, ensuring responsiveness and satisfaction.

2. Technical Expertise & Field Support

• Conduct on-site visits with clients and technicians to evaluate service needs, explain scopes of work, and ensure successful execution.
• Collaborate with field technicians to provide technical guidance, ensuring safe and accurate project delivery.
• Maintain current knowledge of mission-critical power, cooling, and electrical systems, as well as industry trends and emerging technologies.
• Ensure safety practices are followed in all service activities.

3. Project Scoping & Estimation

• Prepare detailed, accurate estimates for clients, factoring in labor, materials, equipment, subcontractors, and other expenses.
• Partner with field teams to ensure scopes of work are realistic, safe, and deliverable.
• Review completed work orders to ensure accurate documentation and billing.
• Ensure timely and correct invoicing to maintain strong cash flow.

4. Operations & Compliance

• Drive company or personal vehicle throughout the service area to meet clients and support field operations, following all traffic and safety regulations.
• Promote a culture of safety by complying with company policies and regulatory standards.
• Maintain accurate records, reports, and documentation for service activities and client projects.
• Participate in required OSHA, NFPA, and company training programs.

5. Strategic Service Leadership

• Provide insights from the field to help refine service offerings, improve processes, and strengthen client relationships.
• Represent the company at industry events, associations, and networking opportunities to enhance Compu Dynamics' market presence.
• Collaborate with leadership to align client service strategies with overall business goals.

Competencies:

1. Technical Expertise – Deep understanding of electrical systems and data center operations.
2. Client Focus – Builds lasting relationships and provides exceptional customer service.
3. Business Acumen – Identifies opportunities for growth and drives profitability.
4. Safety & Compliance – Prioritizes safety and follows regulatory standards.
5. Communication Skills – Clearly conveys technical and non-technical information.
6. Problem Solving & Decision Making – Quickly resolves issues to maintain service quality.

Supervisory Responsibility:

This position does not have direct supervisory responsibility but works closely with field technicians to ensure safe and effective service delivery.

Work Environment:

This job operates in both an office and field environment. This role routinely uses standard office equipment such as computers, phones, copiers, etc., along with trade-specific tools such as multimeters and power quality meters; it may involve exposure to potentially dangerous materials and extreme temperatures. Work is sometimes required after normal working hours, including nights, weekends and holidays.

Physical Demands:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit, including as a driver or passenger of an automobile; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs/ladders; talk or hear; move around at construction and other work sites; maneuver in small or tight places. The employee must occasionally lift or move office products and supplies, up to 25 pounds.

Position Type:

This is a full-time, exempt position. Days and hours of work are typically Monday through Friday, with occasional evening or weekend work as needed to support client needs.

Required Education and Experience:

1. Active Journeyman Electrician License (or higher) in the state of employment.
2. 5+ years of hands-on field experience in electrical work, preferably in commercial, industrial, or data center environments.
3. Strong understanding of critical power systems, including UPS, switchgear, and generators.
4. Proven ability to transition from technical fieldwork to a client-facing or supervisory role.
5. Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical stakeholders.
6. Valid driver's license with a clean driving record.

Preferred Education and Experience:

1. Previous experience in a service or account management role within the electrical, mechanical, HVAC, or data center industries.
2. Experience working with IT companies, colocation facilities, and end-users who manage and maintain data center infrastructure.
3. Knowledge of data center cooling systems and environmental controls.
4. Bachelor's degree in a related field or equivalent technical experience.

Travel:

Travel is required throughout the local service area and occasionally to other regions for client support or training.

EEO Statement:

Compu Dynamics, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

#PM23

Compu Dynamics Pay Range

$90,000—$120,000 USD

Compu Dynamics offers a comprehensive benefits package that supports the health, well-being, and growth of our team members. Full-time employees are eligible for:

• Medical, Dental, and Vision Insurance – effective the first of the month following hire, with plans currently offered through Cigna.

• 401(k) Retirement Plan – automatic enrollment at 3% on your date of hire; company match up to 4% (with a 7% contribution needed to receive the full match), plus profit-sharing opportunities.

• Employer-Paid Life Insurance – coverage equal to 1x your salary.

• Short-Term Disability (STD) – fully paid by Compu Dynamics.

• Voluntary Benefits – including Long-Term Disability, supplemental life insurance (employee, spouse, children), Accident, Critical Illness, and Hospital Indemnity coverage.

• Paid Time Off (PTO) – accrue up to 160 hours (4 weeks) annually, beginning after 60 days of employment.

• Paid Holidays – 7 company-observed holidays plus a floating holiday.

• Birthday Time Off – 8 hours of paid time off during your birthday month.

• Paid Parental Leave – 8 weeks maternity leave and 2 weeks paternity leave, concurrent with FMLA.

• Volunteer Time Off (VTO) – 40 hours annually for community service.

• Boot Reimbursement – up to $150 annually, available from your first day.

• Tool Reimbursement – $250 annually, available after 60 days.

• Tuition Reimbursement – up to $5,000 annually for approved educational programs.

Compu Dynamics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

Compu Dynamics complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training.

Compu Dynamics expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Compu Dynamics employees to perform their expected job duties is absolutely not tolerated.