Security Analyst - Dedicated GSOC

Company Overview

Global Guardian protects and delivers employees and families from political, environmental, and bad actor threats worldwide. We are a leading provider of emergency medical and security solutions for corporations and individuals. Our 24/7 Operations Centers in Charlotte, NC, and McLean, VA, identify, monitor, and respond to threats and emergencies with on-the-ground teams in over 100 countries. Our world-class professionals have extensive intelligence community experience, military special operations, and federal law enforcement. Founded over ten years ago by a Delta Force Sergeant Major and an Army Special Forces Colonel, we are a values-based organization focusing on a camaraderie, service, and excellence culture. We have managed crises in the worst environments in the world, and we know how to act fast to provide unmatched service for our clients. Global Guardian is an investor-backed, high-growth company that offers employees growth opportunities within the organization.

Position Overview

The Global Security Operations Center (GSOC) Analyst will be responsible for handling the day-to-day operations of the GSOC, ensuring 24/7 coverage and response capabilities. This pivotal role requires a seasoned professional with an understanding of the industry's best practices as it relates to customer service, alarm response and video review, threat intelligence, travel safety and security, emergency management, and escalations. The Security Analyst will report directly to the Operations Center Manager. This position is 100% in person.

Duties and Responsibilities

Core Duties and Responsibilities:

• Dispatch security officers as needed, facilities, and on-site EMS personnel as required via telephone or radio during security or medical incidents.
• Ability to review intelligence feeds quickly, escalating threats to the client's employees and offices to incident management channels, acting as a conduit to action results.
• Responsible for answering routine and emergency calls, which may include persons in distress, acting as a calm and collected security point of contact.
• Maintain meticulous data keeping for security systems maintenance, tracking all repairs, problematic devices and escalating damaged equipment to the Systems Team, ensuring e2e repair completion.
• Coordinating with security systems team regularly for maintenance of all equipment, including radios, alarm systems, telephonic equipment, CCTV systems and other integrated technology.
• Respond, compile and report all information regarding thefts, alarms, accidents and other incidents that may occur during course of duty.
• Monitor Closed Circuit Television (CCTV), escalating threat detections of, while maintaining meticulous alarm tracking records.
• Operate multi-line telephone and radio equipment.
• Provide assistance to the investigations team with technology related requests and support, such as sourcing footage, badge audits and any other requests.
• Escalate without delay, complaints, critical event information to shift supervisor, Site Ops Manager and the GSOC manager.
• Coordinate and direct international security team members in support of clients under duress.
• Identify and prioritize emergency situations as they develop internationally.
• Communicate effectively verbally and in writing with a diverse group of people to include C-Suite executives, support staff, international security operators, international law enforcement and international operation centers.
• Perform Operations Center functions such as responding to phone calls and emails, entering and updating client data, maintaining duty logs, updating and organizing company shared drive files and applications.
• All other duties as assigned

Qualifications and Skills

Qualifications:

• Bachelor’s degree in Security Management, Emergency Management, Criminal Justice, International Relations, Security Studies, Political Science, or a related field is highly recommended and / or more than 3 years of experience in emergency management, crisis management, emergency operations centers, or a related field.
• Familiarity with video surveillance, access control, threat intelligence, mass notification, and incident case management systems.
• Professional certifications such as Certified Protection Professional (CPP), Physical Security Professional (PSP), or equivalent, are desirable.
• Familiarity with Everbridge, Ontic and Microsoft 365 products.

Required Skills:

• Exceptional vigilance and attention to detail.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication abilities.
• Ability to work independently and make decisive, well-informed decisions.
• Proven capability in handling high-stress situations and de-escalating conflicts.
• Emotional intelligence and awareness to handle high stress situations with candor.

Work Environment & Schedule

• This is a full-time, in-person position located in McLean, VA.
• The GSOC operates 24/7.
• Exposure to sensitive and confidential information.
• Regular computer usage.

Equal Opportunity Employer Statement

Global Guardian is an equal opportunity employer. The company's policy is to provide equal employment opportunities to all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status, or genetic information. If you need reasonable accommodation regarding the application process, do not hesitate to contact [email protected].