Manager, Platform Operations Risk Management

Manager, Platform Operations Risk Management

Do you like working in the spotlight? Are you ready to work on the front line of a top 10 Bank? Can you build relationships as well as develop and implement innovative solutions? As a Risk Manager at Capital One you’ll be responsible for working with business partners to identify and mitigate potential risks to Capital One. Risk Managers at Capital One are the front line of defense to ensure our Company remains stable and profitable.

As a Platform Operations Risk Manager in Capital One’s Customer Servicing Strategy team, you will apply your risk, project, process management, analytical and technical skills to our highest profile multi-tenancy platforms and projects. Platform Risk Managers partner with Product/Technology leaders, along with their business and operations teams, to identify potential risks, design well managed processes & technical solutions, as well as mitigate and control risks in an open, collaborative environment where new ideas and solutions are both welcomed and rewarded.

As a member of the Card division's first line of defense, you will be instrumental in identifying, assessing, and reporting risks, as well as challenge the existing technology processes, capabilities, and platforms. This includes, but is not limited to, new design builds for platform enhancements, automated tools, and improved processes aimed at better serving both agents and customers. Given the demanding and high-visibility nature of this role, the ideal candidate will possess a demonstrated ability to work autonomously in a fast-paced environment, contribute immediately, and collaborate effectively with others to develop and achieve shared objectives.

Essential Functions (Responsibilities):

• Platform Risk Subject Matter Expertise : Using a risk management lens, serve as a subject matter expert with technology platforms, ensuring the alignment of new features and enhancements with the organization's risk appetite, internal governance and tenant needs.

• Influence Technology Changes: Evaluate and influence technology changes and change management processes to effectively identify, assess, and communicate technology and compliance risks.

• Cross-Divisional Collaboration: Advance continued enhancements with extensive collaboration with both cross-functional stakeholders, including product, compliance, legal, information technology, and audit teams.

• Technology Change Risk Oversight: Identify and provide oversight of technology change risk, offering constructive challenge and providing strategic recommendations.

• Documentation and Reporting: Author and revise comprehensive documentation, including policies, procedures, and controls, and prepare assessments and reports for presentation to senior leadership and stakeholders.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 4 years of Compliance, Legal, Audit, or first or second line Risk Management experience

• At least 3 years of Project or Process Management experience

• At least 3 years of experience supporting, partnering and interacting with internal business clients

Preferred Qualifications:

• Bachelor's Degree

• At least 3 years of Corporate Technical Risk Management experience

• Professional certification within risk management and/or assurance: Certified Risk Management Professional, Certified Internal Auditor, Certified Risk Management Assurance (CRMA) or Certified Regulatory Compliance Manager (CRCM)

• PMP, Lean, Agile, Six Sigma or Business Process Management Certification

• Artificial Intelligence Governance Professional (AIGP) Certification or equivalent

• Certified Information Privacy Technologist (CIPT), Certified Information Privacy Professional (CIPP), and/or Certification Information Privacy Manager (CIPM) Certifications

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $132,800 - $151,600 for Risk Manager

McLean, VA: $146,100 - $166,700 for Risk Manager

Richmond, VA: $132,800 - $151,600 for Risk Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).