Client Services Representative

Passionate About Pets and People?

Join Fork Union Animal Clinic as a Customer Service Representative and elevate your career while loving what you do!

At Fork Union Animal Clinic, we're more than just a hospital—we're a community dedicated to the health and happiness of pets and their families. Our team is passionate about providing top-notch veterinary care with a best-in-class customer service, and we go above and beyond to ensure every visit is a positive experience. With a warm and welcoming atmosphere, our hospital is a place where pets and their owners feel at home. Our positive culture is driven by engaged management that is committed to supporting and empowering our team members. We believe in continuous learning and professional growth, and we celebrate our successes together.

Positio n Summary: We are seeking a friendly, enthusiastic, and detail-oriented Customer Service Representative to join our team. The ideal candidate will love helping our patients live their best lives, excel in problem-solving, and be able to multitask while not losing sight of the details.

Why Join Us?

· Well-established, full-service, three doctor small animal veterinary hospital providing comprehensive medical, surgical, and dental care.

· Collaborative Team Culture – Work with passionate veterinarians, technicians, and support staff who love mentoring and teamwork.

· Growth & Development Opportunities – Career advancement in a growing practice with ongoing training and support.

· Competitive Pay & Benefits – Full-time and part-time opportunities are available.

What You’ll Do:

· Welcome clients with a warm, friendly, and professional attitude.

· Schedule appointments and manage incoming calls and emails.

· Educate clients on hospital services, preventative care, and payment options.

· Process invoices, payments, and maintain accurate medical records.

· Work closely with veterinary teams to ensure seamless patient care.

· Maintain a clean, organized, and professional reception area.

What We’re Looking For:

· Previous experience in customer service, veterinary, or medical fields preferred.

· Strong communication and problem-solving skills.

· Ability to multitask in a busy, team-oriented environment.

· Comfortable working around animals; enjoys puppy-kisses and kitty cuddles.

· Passion for providing outstanding client service and compassionate care.

·· Lifting, carrying, pushing and or pulling of supplies, equipment or animals up to 50 pounds