Director, Chief of Staff - Bank Tech Payments

Director, Chief of Staff - Bank Tech Payments

The ideal candidate will have an exceptional track record of building strong business partnerships, demonstrated success in critical thinking and problem solving, experience with complex analysis, and ability to balance critical priorities across a wide range of responsibilities. The Chief of Staff should have experience in developing executive-ready presentations and telling a compelling story through data.

Team Description

The Bank Tech Payments team is responsible for designing and delivering seamless, secure and intelligent money movement capabilities and experiences - and the cloud native platforms that power them- for Capital One and beyond. This role will provide support to the Managing Vice President of the Payments organization, which comprises over 470 employees.

Role Expectations

This Director, Chief of Staff is a connector across the Bank Tech Payments organization, operating as a strategic partner for the Managing Vice President and the Senior Leadership team. A successful candidate is great at balancing the big picture, strategic-thinking while tackling the tactical execution and recognizing overlaps in plans, processes, people, and many other facets of a functioning organization. The role will be accountable for building cohesion and continuity across the Bank Tech Payments organization, towers and leaders. They must exhibit curiosity and leverage Large Language Model tools to bring efficiency to the role.

The Successful Candidate Will:

• In partnership with key stakeholders, lead the development and implementation of short and long term strategic programs for the organization

• Deeply understand prioritization and delivery roadmap, helping to identify cross-tower dependencies to proactively manage impediments

• Work to influence matrixed stakeholder teams to move the organization forward in a well-integrated manner

• Lead the effort to drive organizational processes that enable success

• Partner with communications resources to enhance our organizational brand, highlighting the impact of our strategic initiatives

• As new projects arise, work with leadership to determine feasibility, project and implementation plan

• Champion unpopular ideas, even with more senior leaders

• Able to get up to speed quickly on key topics and navigate the organization

• Drive organizational change and operational excellence

• Serve as a trusted advisor with stakeholders and leaders across the enterprise

• Regularly use strong business judgment, influencing skills, leadership and integrity

• Inspire an organization of open-exchange and collaboration

• Leverage strong facilitation, negotiation and mediation skills

• Employ both meticulous organizational skills and follow-through

• Work with little direction on complicated, sensitive assignments

Basic Qualifications

• Bachelor’s degree

• At least 7 years of experience in Project Management, Process Management, or Program Management

Preferred Qualifications

• 5+ years of experience in strategy development

• 5+ years of experience in budgeting and labor strategy

• 6+ years of experience driving organizational change and operational excellence

• 3+ years of experience partnering with engineering and product teams

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $226,000 - $257,900 for Director, Chief of Staff

New York, NY: $246,500 - $281,300 for Director, Chief of Staff

Richmond, VA: $205,400 - $234,400 for Director, Chief of Staff

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).