Director Strategic Accounts Northeast

***The location for this position is virtual/remote***

This is your chance to be part of our in-house Hilton Supply Management (HSM) team that supports our brands, owners, and operators. With billions of dollars of spending influence and over 2000 suppliers, this department has transformed how supply chain and procurement add value to the hospitality industry. As the Director, Strategic Accounts NE, reporting into the Sr. Director, Account Management, you will oversee the success of an important customer account, under the HSM procurement program. You will be the primary contact for the customer's leadership team, while also leading a team of procurement professionals. You will partner with the customer's head of procurement and HSM leadership to set long term strategic objectives and address critical issues within the supply chain. You will be the first escalation point within HSM when there are supplier-related issues unable to be resolved by hotel Operations, or HSM Account Services teams.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• One-on-one meetings with your main customers
• Present recommendations on HSM programs
• Write follow up communications to customers

How you will collaborate with others:

• Hold regular team meetings
• Use shared online documents
• Schedule video calls or in-person meetings to discuss project progress, share ideas, assign tasks, and resolve any issues

What deliverables you will take ownership of:

• Develop and implement main strategies for sustainable revenue growth with important customers.
• Evaluate processes and activities related to increasing sales, optimizing pricing, expanding market reach, and applying innovation to create new sources of revenue.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Eight (8) years of work experience in customer relations/customer experience
• Four (4) years experience managing direct reports
• Experience in procurement and supply chain management
• Travel up to 50%

It would be useful if you have:

• F&B, Rooms or Engineering on-property experience

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $100,000 - $160,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, and the Company's long-term incentive plan, consistent with other team members at the same level and/or position within the Company. #LI-REMOTE