Deli Manager

Job Description

Job Description

***Open Availability Monday- Saturday 8:00am-9:00pm***

** 3 Week Training in Norfolk Virginia***

About Us:

Gourmet Gang is the deli division of Trolley Hospitality Companies , a Richmond-based hospitality group serving the greater Richmond and Hampton Roads regions. With seven gourmet lunch bistros, we're known for creative, handcrafted menus and top-quality ingredients that keep guests coming back.

Our commitment to quality extends beyond the food--we believe our success starts with our people. Driven by a shared purpose of delivering happiness to our customers, community, and team, we focus on fostering a supportive and positive workplace where everyone's contributions are valued. We hope you will join us!

Our Values - The Trolley Way:

• No excuses
• Do the right thing
• Can-do attitude
• Always growing
• Help first
• Transparency

Please visit our website at to learn more!

About You:

• Available to train in Norfolk Virginia for the first 3 weeks of employment
• You are naturally friendly, with a knack for connecting with all personality types.
• You like to stay busy and thrive in a high-stress, fast-paced environment.
• You don't get flustered when there are multiple problems to be solved.
• You have experience with and enjoy coaching and managing teams.
• You are an expert at smoothing ruffled feathers.
• You like being exceptionally good at what you do.

How You Will Make an Impact:

We are seeking a Deli Manager for our Richmond location who will deliver outstanding customer service, lead a diverse team, and ensure smooth and efficient operations. Your leadership and organizational skills will be crucial in maintaining the high standards of our deli, ensuring that both our customers and team members have a positive experience. In this role, you will be responsible for:

• Daily Operations : Oversee the daily functions of the deli to guarantee both efficiency and customer satisfaction. Assist staff in preparing orders, confirm food production meets our quality standards, and manage stock levels and product availability.
• Staff Management : Foster a positive team environment; make staffing adjustments and handle disciplinary issues; collaborate with the HR team to recruit, interview, and hire new staff members, as needed.
• Inventory and Ordering : Conduct regular inventories of all products and arrange for timely orders of paper goods and food supplies to maintain optimal stock levels.
• Event Execution : Coordinate and oversee the execution of after-hours events when the deli space is rented out, ensuring all details are handled smoothly.
• Customer Experience : Foster a welcoming atmosphere for guests, promptly addressing any inquiries or complaints to enhance their experience.
• Reporting : Generate end-of-day reports to monitor sales and inventory, providing valuable insights into the deli's performance.

What You Bring to the Table:

• Proven experience as a restaurant or deli supervisor/manager or similar role.
• Strong leadership and communication skills.
• Excellent customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of food safety regulations.
• Proficiency in inventory management.

The Good Stuff:

• $45k a year
• Paid holidays, Sick Time, Vacation, & Floating Holidays
• Medical, Dental, and Vision insurance plans available
• 401(K) retirement plan and company match after 1 year of employment
• Company paid Life Insurance and Short-Term Disability
• Employee Assistance Program (EAP)
• Free Employee Shift Meal
• Discounts at all Trolley House Hospitality companies including catering services and vending items in our warehouse