Associate Client Relationship Manager

Description

Job Summary: Actively supports the sales process within an account management team, while ensuring the consistent application of processes, objectives, goals, and policies to achieve the corporate sales goals within D3G’s core services and target clients. This entry-level role serves as a stepping stone to advanced positions in client services.

Essential Functions (and other duties may be assigned as required):

• Supports the Client Services Team on development of proposals, quotations, and RFP responses.
• Attend organizational training on scopes and services associated with the commercial real estate transaction process.
• Respond to requests from prospective clients and D3G team members timely and effectively.
• Communicate with Client Services Team to meet proposal deadlines by establishing project priorities and due dates for the proposal.
• Conducts research on property and site characteristics that will impact engineering, environmental or energy and sustainability departmental services.
• Collaborate with all divisions of the company to ensure new projects are set up for long term success.
• Support team Sales and Marketing initiatives
• Works accurately with great attention to detail.
• Review service contracts upon project engagement.
• Coordinate services with sub-contractor management team.
• Support Sales team in setting up projects upon engagement
• Provides support to Client Services Team when respective Client Relationship Manager is unavailable to assist or meet client’s needs.

Work Environment: Inside office environment

Direct Reports: None

Requirements

• 1-3 years’ experience in a related field
• 4-year degree in a related field preferred
• Professional verbal and written communication skills. Ability to comfortably address client concerns/issues.
• Must be able to effectively work independently and coordinate team efforts.
• Ability to perform in client service focused, high-pressure and fast-paced environment, as well as handle multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite and Adobe strongly preferred.