General Manager

Job Description

Job Description

Overview

We’re looking for an experienced, hands-on General Manager to lead daily operations at our pizza restaurant. This role requires someone who can manage people, maintain high food-quality standards, deliver an excellent customer experience, and ensure efficient day-to-day operations.

Key Responsibilities

Operational Leadership

• Oversee daily restaurant operations, including opening and closing duties.

• Ensure all prep, cooking, cleaning, and safety procedures are followed.

• Monitor food quality, portion control, and consistency across all menu items.

• Manage inventory, place orders, and minimize waste.

• Maintain a clean, organized, and safe restaurant environment.

Team Management

• Hire, train, schedule, and supervise staff (kitchen and front-of-house).

• Provide coaching, performance feedback, and support to team members.

• Ensure proper staffing levels during peak and off-peak hours.

• Foster a positive, team-oriented workplace culture.

Customer Experience

• Ensure guests receive outstanding service at all times.

• Handle customer issues, complaints, and special requests professionally.

• Monitor dining and takeout flow to ensure quick and accurate service.

Financial & Administrative Duties

• Manage labor costs, food costs, and inventory to meet profit goals.

• Review daily sales, cash handling, and reporting.

• Assist with budgeting, forecasting, and cost-control strategies.

• Coordinate with vendors, maintenance, and service providers as needed.

Compliance & Standards

• Ensure compliance with all health and food-safety regulations.

• Maintain restaurant, equipment, and kitchen according to established standards.

• Implement company policies, procedures, and operational guidelines.

Qualifications

Required

• 2–3+ years of restaurant management experience (pizza experience a big plus).

• Strong knowledge of food safety, kitchen operations, and staff management.

• ServSafe certification or similar (or willing to obtain).

Preferred

• Experience working with POS systems and online ordering platforms.

• Previous experience in fast-paced, high-volume settings.

• Ability to train staff on pizza-making and food-prep standards.

• Excellent leadership, communication, and problem-solving skills.

• Ability to multitask and remain calm under pressure.

• Strong organizational and time-management abilities.

• Basic understanding of budgeting, inventory control, and scheduling.

• Availability to work evenings, weekends, and holidays as needed.

We are a locally owned pizza restaurant specializing in gourmet, handcrafted pizzas. We take pride in doing things the right way — our dough is made fresh from scratch every day, and our pizza sauce is crafted in-house using high-quality ingredients and authentic recipes. Our commitment to freshness, consistency, and great customer service is what sets us apart and keeps our guests coming back.

Company Description

We are a locally owned pizza restaurant specializing in gourmet, handcrafted pizzas. We take pride in doing things the right way — our dough is made fresh from scratch every day, and our pizza sauce is crafted in-house using high-quality ingredients and authentic recipes. Our commitment to freshness, consistency, and great customer service is what sets us apart and keeps our guests coming back.