Portals Engagement and Outreach Specialist

Portals Engagement and Outreach Specialist

Employment Type: Full Time

Location: Falls Church, VA. (Remote within the Continental US but strong preference will be given to applicants located in the Washington, DC metropolitan area.)

About Us: Tesla Government Inc. (no affiliation with the automotive company) is a rapidly growing small business, located in Falls Church, Virginia. Founded in 2009, Tesla Government’s initiatives are designed to improve how government agencies manage and share information internally while extending to other government agencies and external partners. With decades of federal, military, and NGO experience, our proven agile approach delivers results and impactful solutions within a swift timeframe. Our metrics- driven approach and focus on performance reduces risk and ensures rapid adoption and project success.

Position Summary:  The Multinational Outreach Specialist supports the information needs of government, military, and select partners. The Multinational Outreach Specialist supports missions primarily focused on knowledge management support, data collaboration, and customer relationship management with US government and military users who work directly with multinational partners, or who are looking to work more collaboratively internally. The specialist works with members stationed around the world, supporting a variety of missions, and must ensure that members have the resources they need to accomplish their missions and are connected to the proper support personnel.

The outreach specialist should focus on four key areas:

1. Maintaining existing relationships and improving support
2. Connecting users working similar missions and ensuring USG can connect with partner
3. Assisting USG users working with partners by educating them on creative ways to collaborate using our platform
4. Increase information sharing among USG organizations and partners

Essential Duties and Responsibilities (other duties may be assigned):

Maintaining Relationships 

• Anticipate needs of major user groups and key stakeholders

• Interact with government users in person, over the phone, and through email to build and maintain relationships

• Provide virtual or in person briefings to users on key evolving topics or platform best practices

• Identify, suggest, and execute key information-sharing initiatives that provide value to key government and military organizations

Connecting Users 

• Identify major user groups or key users and maintain the system to manage interactions with these groups

• Seek opportunities to connect users, ideally through our platform, to support each other on research opportunities or initiatives

• Promote our communication tools for quick collaboration

• Include other team leads when appropriate to ensure users are supported

Assisting with Collaboration 

• Proactively help users manage their information, organizing it in an intuitive manner

• Seek new ways to better relay information, leveraging visualizations and platform tools to help users accomplish their missions

Increasing Information Sharing 

• Actively monitor uploads for potential sharing opportunities

• Promote information shared by different user groups to appropriate channels

Required Qualifications

• Previous military experience with honorable discharge or prior experience working with military personnel

• Demonstrated experience with public speaking and/or leading trainings

• Comfortable learning new technology

• Proficient with ClaraKM software suite

• Proficient with MS Office

• US citizen eligible for a security clearance

Desired Qualifications

• Any extra technical capabilities, like proficiency in GIS or coding, especially Python

• Undergraduate degree or higher

• Work or internship experience with the military or federal government

• Foreign language skills a plus

• Easily able to communicate with high-level officials

To apply to this position, please submit:

• A resume

• A cover letter

Salary: $55,000-$65,000. The starting salary will depend on the skills and qualifications of the successful candidate. It is not typical for an individual to be hired at or near the top of the range.

Tesla Government Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.