Souvenir Operations Manager - Virginia Aquarium
- Promote a positive, collaborative environment and maintain our core values and policies
- Manage schedules, assign duties, and optimize labor to ensure all locations are staffed for success
- Determine staffing requirements and assist with hiring, onboarding, and training as needed
- Ensure daily operations are maintained as scheduled
- Create and reinforce a sales culture within the location to ensure team is knowledgeable, following proper cash handling procedures, and is maximizing sales potential to reach daily and monthly targets
- Coordinate field personnel, equipment, and mange inventory of supplies
- Coach and develop team members to drive revenue, reduce cost and provide world class guest service
- Analyze sales activity and reports to identify trends/opportunities and implement plans to drive a successful operation
- Communicate and partner with the District Manager/Regional Manager to drive alignment and overall strategy for designated venue(s)
- Establish and maintain positive and successful vendor relations with staff at all locations
- Partner with host venue to support a seamless, efficient operation with a focus on guest service and profitability
- Address and resolve customer concerns or service failures appropriately to ensure optimal guest experiences and recovery
- All other duties as assigned
- Positive attitude and strong work ethic
- Team player who can work independently and understands the importance of leadership
- Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong, independent decisions
- Ability to process sales transactions and comfortable with cash handling
- Flexibility and willingness to work during “peak” retail hours, such as evenings, weekends, and holidays
- Comfortable working in an outdoor environment in natural weather conditions
- Direct industry experience highly desired
- Previous supervisory/management experience required
- Demonstrate excellent interpersonal and communication skills
- Strong people management skills and a passion for developing talent
- Ability to lift and carry equipment up to 50 pounds and stand for prolonged periods of time
- A fun, fast paced, and passionate environment
- Comprehensive benefits package including medical, dental and vision benefits
- PTO (Paid Time Off)
- 401K matching (After 1 year of employment)
- Free photos for friends and family
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