Senior Director - Moving Services

Job Description

Job Description

SUMMARY

The Senior Director is a pivotal role in the strategic leadership and operational management of our moving services functions. Reporting directly to the VP/General Manager, this role acts on behalf of the VP/General Manager in their absence. The position is responsible for supporting the oversight of day-to-day business operations, driving efficiency, optimizing processes, ensuring seamless handling of customer goods throughout the relocation process and meeting business objectives. This position requires a highly talented professional with proven leadership skills, a strategic mindset, and a deep understanding of residential household goods moving & warehousing operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

The following are either performed directly or overseen through assigned management personnel and staff;

• Leadership and Strategy:
  1. Collaborate with the VP/General Manager to develop and implement strategic plans and initiatives for the moving services division (IMS).
  2. Provide leadership and direction to the IMS team, fostering a culture of innovation, collaboration, and excellence.
  3. Drive continuous improvement efforts to optimize processes, reduce costs, and enhance operational efficiency.
• Operational Management:
  1. Oversee the operations management team representing all aspects of the relocation process
  2. Monitor key performance indicators (KPIs) to evaluate performance and identify areas for improvement.
  3. Develop and implement policies, procedures, and best practices to ensure compliance with regulations and standards.
• Supplier and Vendor Management:
  1. Build and maintain strong relationships with suppliers, carriers, and vendors to ensure timely delivery of goods and services.
  2. Negotiate contracts, pricing, and service agreements to optimize cost-effectiveness and quality.
  3. Evaluate supplier performance and implement corrective actions as necessary.
• Revenue Growth and Retention:
  1. Collaborate with sales & marketing teams to develop strategies for continuous new client development and retention of existing customers.
  2. Analyze market trends and customer needs to tailor solutions and services to client expectations.
• Quality Assurance:
  1. Establish and maintain quality assurance processes and standards ensuring the highest level of service delivery.
  2. Implement quality control measures and audits to identify and rectify deficiencies in operations.
  3. Work closely with quality assurance teams to address customer complaints and implement corrective actions.
• Administration and Finance:
  1. Oversee in conjunction with key management administrative functions such as budgeting, forecasting, and resource allocation within the IMS Division.
  2. Contribute to the management of financial performance and accountability, ensuring adherence to budgetary constraints and financial targets.
  3. Provide financial analysis and reporting to the VP/General Manager to support decision-making and strategic planning.
• Collaboration and Communication:
  1. Collaborate cross-functionally with shared services departments to ensure alignment and coordination.
  2. Communicate effectively with internal / external stakeholders and partners to address issues, resolve conflicts, and drive results.
  3. Provide regular updates and reports to the VP/General Manager on areas of responsibility.
• Risk Management:
  1. Identify potential risks and develop mitigation strategies to safeguard the integrity and security of the supply chain.
  2. Stay informed about industry trends, regulatory changes, and emerging technologies to anticipate and adapt to future challenges.

SUPERVISORY RESPONSIBILITIES

Responsible for the overall direction, coordination, and evaluation of department/division personnel and activities. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SPECIAL SKILLS AND ABILITIES

• Must have the ability to withstand pressure inherent in a position at this level of professional responsibility.
• Must have decision making abilities and time management skills.
• Minimum requirement in Microsoft Word, Excel, and PowerPoint of Intermediate Level (Advanced Level or higher preferred).
• Knowledge of general commodities, freight, and high value products. Familiarity with hazardous materials (HAZMAT) helpful.
• Ability to negotiate rates with service providers.
• Must have through understanding of all aspects of the relocation process.

EDUCATION and/or EXPERIENCE

A college degree (4 years) or equivalent in transportation, logistics, business administration, economics, or related degree with a minimum of 10-15 years of hands-on experience in transportation, relocation, warehousing or related fields or an equivalent combination of education and experience. A minimum of 5-7 years of supervisory/managerial position and 3-5 of which are in a senior management level with proven successful results.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs. Ability to calculate volumetric weight (changeable weight) and know when to use volumetric weight and not actual scale weight.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger and type. The employee needs to be able to hear well enough to communicate with coworkers and applicants. The employee must be able to see well enough to read written items and use a computer. The employee frequently is required to stand, walk, and stoop. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The working conditions are those of a normal office environment with the absence of disagreeable elements. The noise level in the work environment is usually moderate.

EOE, including disability/vets