BeyondTrust/Bomgar Engineer- US Citizen

Req ID: 345359

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BeyondTrust/Bomgar Engineer- US Citizen to join our team in Chantilly, Virginia (US-VA), United States (US).

Job Summary:

As a BeyondTrust Engineer, you will provide analysis, design, development, and integration of hardware, software, human-machine interfaces, to fulfill all system level requirements and functional objectives. Your efforts will provide an integrated solution while considering the limitations imposed by practicality, regulation, safety, and cost. You’ll develop integrated system test requirement, strategies, devices, and systems. You will also plan and install new software releases, system upgrades, and patches, as well as resolve software related problems. Perform system backups and recovery. Maintain data files and monitor system configuration to ensure integrity.

Key Responsibilities:

• Design, develop, test, document, and deploy BeyondTrust solutions that meet functional and security requirements.
• Develop standard processes in conjunction with your team, increasing the overall maturity level for the solution.
• Integrate BeyondTrust solutions with other security tools, identity management systems, and IT infrastructure.
• Ensure seamless communication between BeyondTrust products and existing systems.
• Develop scripts to automate the resolution of identified issues. Ensure scripts are secure, efficient, and well-documented.
• Test scripts in a controlled environment to ensure they work as expected without causing unintended consequences.
• Use BeyondTrust’s automation features, such as BeyondInsight or custom workflows, to trigger scripts based on certain conditions or events.
• Develop a user-friendly interface where users can click a button or link to run the script ensuring that only authorized users can execute these scripts to prevent misuse.
• Conduct training sessions to educate users on the new features and how to use them effectively.
• Provide training sessions for end-users and IT staff on how to effectively use BeyondTrust solutions.
• Integrate systems and solutions, triage issues, and prioritize tasks as it relates to your solutions.
• Produce and review detailed documentation and diagrams related to the solution.
• Provide periodic reports, addressing audit findings, and supporting testing activities.
• Implement and maintain proper security practices and be responsible for patching and/or upgrading tools related to the solution.
• Monitor performance of the solution, identify potential issues and risks, as well as recommend and implement solutions following standard release processes.
• Optimize the relevant infrastructure for cost-effectiveness, performance, and scalability.
• Develop and maintain automation scripts and templates to streamline provisioning, configuration management, and deployment processes.
• Provide oversight and technical cross-training and/or coaching of more junior colleagues.

Basic Qualifications:

• Must be a US citizen with an Active Secret Security Clearance
• IAT Level II or higher certification (ex: Security+)
• 10 years of experience with Information Technology engineering
  • Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience
• 2 years of experience with installing, configuring, and supporting BeyondTrust Remote Support, Privileged Remote Access, and Password Safe solutions.
• 2 years of experience with Microsoft Windows operating systems, Active Directory, Windows PowerShell, Windows credential stores, and Microsoft Certificate Services.
• 2 years of experience with troubleshooting Remote Desktop Protocol (RDP) and Secure Shell (SSH) protocols and connections.
• 2 years of experience with securing systems following DISA STIGs and other government compliance requirements (NIST 800-53, FISMA, etc.) and working with IA personnel to arrive at sensible and effective security policies.
• Must be living within commuting distance to the site in Chantilly, VA

Preferred Qualifications:

• Experience integrating BeyondTrust Remote Support with ServiceNow.
• Experience integrating BeyondTrust Remote Support with Nice CXOne (InContact) or other customer support solutions.
• Experience with Microsoft Azure or Amazon Web Services.
• Cloud certifications such as Azure Administrator Associate (AZ-104), AWS SysOps Administrator or AWS Solutions Architect.
• Technical degree in Computer Science, Computer Engineering, or related subject area.
• Proven ability to work closely with customer network and operations teams to resolve issues or security concerns of tools and services.
• Proven ability to work with vendors in troubleshooting and resolving issues related to tools and solutions.
• Excellent problem-solving and analytical skills, with strong attention to detail.
• Ability to adapt quickly to changing priorities and work well under pressure.
• Strong communication and interpersonal skills to collaborate effectively with cross-functional teams and clients.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

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