Business Support Specialist

Job Title: Business Support Specialist
Location: Hybrid Work Model Reporting to Vienna, VA or Pensacola, FL
Pay Rate: Open to Both C2C and W2 options
Position Type: Multiyear Contract


Qualifications
• Ability to work independently and in a team environment.
• Advanced knowledge of branch systems and processes
• Advanced research, analytical, and problem-solving skills
• Advanced skill applying research and interpretation of findings to respond to requests for information
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Advanced skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations.
• Advanced skill navigating multiple screens and PC applications and adapting to new technologies
• Advanced verbal and written communication skills
• Client reserves the right to fill this role at a higher/lower grade level based on business need



Responsibilities
• To receive escalated, moderately complex and/or urgent inquiries related to member accounts, General Ledger accounts, or client systems, policies, and procedures
• To research and respond to branch and member impacting escalated situations, moderately complex account errors, and system issues under supervision
• To assist with comprehensive testing and implementation of enhancements to existing software, and of new systems
• Analyze, research, and resolve problems and discrepancies related to member accounts/loans
• Ensure software/systems meet regulatory and procedural requirements
• Develop and recommend enhancements to improve operational processes and procedures
• Identify and detect errors/omissions; resolve or arrange for the resolution
• Involved in cross-organizational task groups concerning new automated systems, products and/or services
• Perform research for process improvements
• Recommend corrective action when discrepancies occur
• Resolve issues relating to General Ledger accounts and/or
systems
• Test and implement software and/or processes
• Work with other business units to resolve systems and equipment issues
• Perform other duties as assigned
• The number of days reporting onsite will ultimately be determined by the
employee's leadership and business unit need


System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.


System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.




Ref: #851-Rockville-S1