Customer and Orders Agent
- Receiving and accepting deliveries from carriers
- Processing and accurately entering product details into the accounting system (GP).
- Labeling and directing products to the correct locations (stock, field reps, customers, or other ESI locations).
- Managing returned products from service personnel.
- Handling shipments through UPS, FedEx, or freight carriers using computer software or manual BOL.
- Packaging products for shipment to vendors, manufacturers, customers, or other ESI locations.
- Verifying accuracy in shipping information, such as customer details, quantities, addresses, and call numbers.
- Ensuring accurate information for accounts payable to process invoices promptly.
- Updating all shipping or receiving information on service calls.
- Restocking products in car stocks and on shelves.
- Conducting physical inventory counts to maintain inventory accuracy.
- Monitoring and updating outstanding orders past their original ETA date in the accounting system.
- Receiving product requests through the accounting system or manual requests from service personnel or internal/external customers.
- Checking product availability in current inventory at all locations.
- Determining the best source for purchasing products based on service call requirements, availability, and cost considerations.
- High School Diploma or GED
- At least 2 years of inventory / purchasing / receiving / arranging shipments experience preferred
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