Product Support Representative (PSR)
Job Description
Job Description
HiFyve is hiring a Product Support Representative (PSR) in Chesapeake, VA!
Salary: $40,000 – $90,000/year (Base + Commission potential)
Shift: Full-Time
Location: Chesapeake, VA
Benefits: Full benefits package, 401(k), PTO, paid training, career advancement opportunities
Position Overview
We are seeking a Product Support Representative (PSR) to support customers across an assigned territory by growing parts and service revenue while building long-term customer relationships. This role focuses on identifying service and parts opportunities, conducting equipment inspections, and providing solutions that improve equipment uptime and performance. The PSR will work closely with service, parts, and sales teams to ensure customers receive exceptional support while promoting parts, service programs, and maintenance solutions across a wide range of heavy equipment brands.
Key Responsibilities
• Identify and develop parts and service sales opportunities within assigned territory
• Promote and sell maintenance services, consumables, undercarriage, and repair solutions
• Prepare and present parts and service quotations for customers
• Conduct routine machine inspections and 50-point equipment walk-around evaluations
• Perform after-sales follow-up visits with customers
• Review and present equipment monitoring reports and warranty documentation
• Promote electronic parts ordering and other product support programs
• Maintain detailed customer records including machine population and contacts in CRM
• Track and submit daily call reports and activity updates
• Collaborate with sales, parts, and service teams to deliver full customer support
• Support marketing programs related to new equipment, used equipment, and all-makes service opportunities
If you are interested, please apply!
Recommended Jobs
X-Ray Technician - Woodbridge, VA
Job Description Job Description X-Ray Technician - Woodbridge, VA opening mid-August 2025 - may require travel to Oxon Hill office periodically Training in La Plata, MD Under the direction …
Automotive Sales Manager
Automotive Sales Manager: Inspire, Lead, Drive Results Step into the driver’s seat of our sales team and take the lead in shaping a high-performing, customer-focused department. We’re seeking …
Travel Nurse RN - Intensive Care Unit (ICU) / Critical Care - $3,066 per week in Chesapeake, VA
Registered Nurse (RN) | Intensive Care Unit (ICU) / Critical Care Location: Chesapeake, VA Agency: Lancesoft Inc Pay: $3,066 per week Shift Information: Nights - 4 days x 12 hours …
Experienced Dental Assistant
$3000 hiring bonus! Are you a skilled, motivated, and detail-oriented dental assistant who’s ready for something different? Would you love to work in a calm, upscale, and patient-focused environme…
Sales Operations Program Manager
AT LIFENET HEALTH, YOU ARE THE ADVANTAGE Every day, YOUhelp us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, …
UI Fiori Developer
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared p…
Service Provider Network Engineer
Job Description Job Description Benefits: ~401(k) ~ Competitive salary ~ Dental insurance ~ Health insurance ~ Opportunity for advancement ~ Training & development Location: Hern…
Machinist Mate
Job Title: Outside Machinist – Active Clearance Location : Groton, CT Requirements : Must have Secret Clearance Company : NSC Staffing Send resumes to: [email protected] …
Bartender - Milk & Honey (VA Beach)
Overview: Are you a talented mixologist with a passion for crafting extraordinary cocktails? Join our team at Milk & Honey , a New Orleans themed Southern Brunch destination, where we specialize in…
Contents Packer and Mover
Peerless Restoration Services is a leading company in the restoration industry, dedicated to providing exceptional service in content packing and moving. We are seeking motivated individuals with exp…