Call Center Representative

Call Center Representative

With more than 25 years in business, Exterior Source and Bath Source specializes in home improvements like gutters, windows, doors, roofing, siding, showers/baths and more. We are looking for a Call Center Representative for our Chesapeake, VA market and surrounding areas to join our winning team. Join our team of professionals and earn a substantial income, work for one of the fastest growing companies in the industry. Earn money while making a positive impact that help homeowners improve their homes.

General Purpose:

Customer Service skills are a must. Contact homeowners by telephone, set up qualified appointments for free consultations. Input lead information, update reports and answer phone calls from ads.

Responsibilities:
• Deliver scripted pitch to the homeowners
• Adjust scripted pitch to meet needs of specific homeowners
• Handle homeowners' questions and objections
• Obtain homeowners' information including names and addresses, phone numbers, etc.
• Receive appointments over the telephone
• Input appointment details into the computer system
• Input homeowners’ information and important details of conversation
• Confirm appointments placed with sales representative
• Issue appointments for reps to meet prospective homeowners
• Quality control phone calls
• Answer telephone calls from potential homeowners who are responding to advertisements
• Contact homeowners to follow up on initial interaction
• Update lead information and maintaining reports

Qualifications:
• Knowledge of sales and marketing principles and strategies
• Relevant work experience in telemarketing, sales, marketing, or promotions
• Product knowledge --Training provided
• Proficiency in relevant computer applications

Benefits:
• Medical, Dental, Vision Insurance
• 401(k)
• Paid Vacation