Voice Analyst
Job Title: Voice Analyst
Location: Arlington, VA
Type: Contract
Compensation:
Contractor Work Model: Hybrid – onsite and remote
Responsibilities
- Support day-to-day operations for cloud and on-premises voice services.
- Provide Tier 2 support for voice systems and related integrations.
- Act as facilitation point for the managed services provider for triage and escalations.
- Coordinate with internal teams (cabling, network, security, endpoint, etc.) on infrastructure and service issues.
- Generate operational and analytics reports.
- Work closely with the help desk, end users, and managed services provider.
- Evaluate new products and services.
- Lead small projects and system upgrades.
- Provide technical support for larger operational efforts and project implementations.
- Develop operational and support documentation.
- Conduct end-user training.
- 7+ years of telecommunications and networking experience (PSTN, VoIP, UCaaS, CCaaS, SIP, SBCs, QoS, cloud).
- Hands-on experience with Cisco Call Manager and Microsoft Teams Phone.
- Experience with Five9 or similar CCaaS platforms (preferred).
- Experience supporting federal, state, or local government environments (preferred).
Recommended Jobs
Sous Chef- Hampton University
Overview: Ready to turn up the heat on your culinary career? Join a fast-paced, flavor-forward campus dining team as our Sous Chef , where creativity meets community and every dish makes a differen…
Principal Engineer, API & MCP Platform
Job Description Job Description hatch I.T. is partnering with Babel Street to find a Principal Engineer, API & MCP Platform . Please see details below: About the Role Babel Street is seek…
Process Quality Specialist
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen.…
Supply Chain Analyst
Job Description Job Description Job Type : Exempt Duration of role : Permanent Number of Position : 2 Reporting to : Vice President of Strategic Account Execution Location : Colum…
Medical Transportation Driver
Dadoo Care Transport is currently looking to hire a Medical Transportation Driver. Our drivers are compassionate, caring, reliable, and responsible individuals charged with getting clients with mobil…
Federal Account Executive
Position Overview Role Summary We are seeking a highly driven Federal Account Executive who will own the full sales cycle for federal accounts; developing the territory plan, leading capture, b…
Project Manager NAM
About Us At AZZO, we are committed to pioneering integrated technology that drives a more sustainable future. Founded in Australia and now operating globally, we specialise in energy solutions tha…