Customer Solutions Manager, 4th Estate Delivery Team

DESCRIPTION

Would you like to become part of the team that is redefining the way IT is delivered to U.S. Department of Defense mission owners? Join the Amazon Web Services (AWS) World Wide Public Sector (WWPS) team working with the DoD on solutioning and transforming DoD IT. You will work with the AWS account managers, AWS solution architects, and AWS service team subject matter experts to remove obstacles, solve customer problems, and facilitate mission workload transformation. The ideal candidate will bring both system engineering and business development skills/interests to this position. The ideal candidate will draw upon exemplary technical and project management, critical thinking, problem solving skills, and a passion for creating reliable and maintainable solutions on AWS. The candidate should be open to new challenges, extremely good at multi-tasking, innovative, creative, self-directed, and a great team player. Candidates should drive continuous process improvement, and collaborate effectively with cross-functional business and software development teams to solve problems and implement new solutions. The Customer Solutions Manager will interact with a broad cross section of Amazon Web Services spanning a wide range of technologies to meet specific DoD requirements and mission delivery.

Key job responsibilities
Core Responsibilities
• Meet regularly with DoD mission owners and mission operation team leads to understand current and future plans, drivers, blockers and develop solutions.
• Work with DoD mission owners and AWS subject matter experts, solutions architects, and professional service engineers to develop solutions and oversee implementation.
• Meet regularly with DoD mission owners and mission development / operation team leads to oversee workload development/transition status, identify and remove development blockers, and develop plans for future enhancements.
• Solicit performance feedback, identify and eliminate blockers, identify and coordinate AWS resources needed to move workload development forward.
• Track and report transformation and capacity planning metrics to mission owners and AWS WWPS to ensure capacity and professional resources are provided ahead of demand.
• Meet regularly with DoD account managers to determine strategy, provide status, plan and manage transfer of new opportunities from prospect to workload in progress.
• Participate in and support DoD account manager customer engagements focused on moving from first-call to active project/program moving to AWS.
Ability to obtain the Solution Architect Associate certification within 6 months of employment.

This position requires that the candidate selected be a US Citizen and obtain and maintain an active security clearance.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
Bachelor's degree in science, technology, engineering, math, business or equivalent
Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams