Physical Security Enablement Specialist

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

As a Physical Security Enablement Specialist, you will support the reliability, performance, and continuous improvement of our critical infrastructure and physical security systems.

In this role, you will lead complex maintenance and installation activities, respond to on-site incidents, and serve as a technical mentor to team members. You’ll collaborate across teams, ensure operational excellence, and help drive high standards in safety, performance, and service delivery

Responsibilities

Physical Security Systems Operations

• Maintain, troubleshoot, and repair physical security systems across the data center, including access control, CCTV, network video recorders (e.g., Complete View), biometric systems, and card access readers (e.g., Suprema, AMAG Symmetry

• Perform routine installations, upgrades, and deployments of security devices, including customer space installations

• Ensure optimal performance and reliability of all security technologies through proactive maintenance and timely issue resolution

Facility Monitoring & Maintenance

• Conduct site inspections to ensure optimal operation of access control and surveillance systems

• Perform preventative and corrective maintenance to minimize system downtime

• Identify and resolve issues impacting security system performance

Incident & Problem Management

• Respond to system alerts, failures, and operational incidents

• Diagnose root causes and implement timely solutions

• Escalate complex issues as needed while maintaining ownership of resolution

Work Orders & Service Delivery

• Create, manage, and complete work orders aligned with operational priorities

• Support customer deployments, including installation of security monitoring devices within customer spaces

Vendor & Stakeholder Coordination

• Coordinate with third-party vendors for maintenance, repairs, or installations

• Collaborate with internal teams to ensure seamless service delivery

Site Administration & Continuous Improvement

• Maintain accurate documentation, logs, and system updates

• Identify opportunities to improve system reliability and operational efficiency

• Implement solutions to enhance site security technology performance

Qualifications

• High School Diploma or equivalent (technical certifications preferred)

• Typically, 1+ years of experience in physical security, facilities, critical infrastructure environments or related environments

• Basic knowledge of access control, CCTV, and security systems

• Familiarity with electrical and mechanical systems

• Basic understanding of networking and server environments

• Strong troubleshooting and problem-solving skills

• Comfortable using digital tools and work order systems

• Ability to work independently and as part of a team in a 24/7 environment and on-call rotation.

The targeted pay range for this position in the following location is / locations are:

United States - DC16 Washington DC : 59,000 - 88,400 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program : An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here .