Jr. Telecommunications Technician - Fairfax, VA
50,000.00 USD Annual Job Summary:
The Telecommunications Technician is responsible for maintaining company networks and telephony systems to meet company needs. The Telecommunications Technician requires an in-depth knowledge and understanding of telecommunications, network protocols, hardware, and software to fulfill position requirements. Job Description: ESSENTIAL FUNCTIONS
- Assist Network team with configuration and deployment of company WANs, LANs, Voice, and wireless networks, including routers, firewalls, switches, access points, telephony systems and other telecom equipment.
- Monitor and diagnoses problems with network equipment and performs equipment repair or upgrades when appropriate.
- Source and procure internet and voice services for new and existing locations as needed.
- Perform network and telephone system upgrades to meet company needs.
- Liaison with providers to resolve outages and issues with internet and telephony services in a timely manner.
- Maintain documentation related to network configuration, network mapping, processes, and service records.
- Maintain inventory and perform audits on ISP/telecom accounts to ensure accuracy to prevent loss.
- Assist with administering and maintaining various telephone systems. Manages the creation of new hire telephone and voicemail extensions, routing extensions to appropriate locations and updating information.
- Triage and troubleshoot general computer & peripheral related issues as needed via telephone, email, remote and/or onsite support.
- Possess familiarity with main national cellular carriers and products to include iOS & Android. Activate new services, troubleshoot, and maintain services and devices as needed.
- Responsible for organizing and completing the technical day-to-day operations assigned through work orders and servicing trouble calls.
- Perform other related duties as assigned.
- Associates or Bachelors degree in Technology or closely related field preferred plus 3+ years equivalent work experience required.
- Up to 40% travel required.
- Certifications: CompTIA+, CCNA, CWNA a plus
- Must be a U.S. Citizen and willing to obtain a public trust.
- Knowledge of the theories and techniques involved in the implementation and maintenance of internet, networks, and telephony: LAN, WAN, WLAN, VPN, TCP/IP, DNS, DHCP, MPLS, DIA, DSL, Cable, VoIP, SIP, POTs.
- Must be familiar with twisted pair, fiber, and coax installation methods and color-coding conventions.
- The ability to use and operate basic cable tester, crimp and other tools and equipment used in the installation, maintenance, and operation of telecommunications is required.
- Working knowledge of computers, hardware, and software in a Microsoft environment.
- Very strong organizational skills and high attention to detail.
- Proactive problem solving, strong technical and analytical abilities are essential.
- Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills.
- The ability to handle multiple tasks concurrently, prioritizing and accurately completing them on time in a potentially stressful environment is required.
- The ability to demonstrate initiative and work and solve technical problems independently and as part of a team is required.
- After-hours support on a monthly rotational schedule is required.
- Ability to travel locally and nationally to units on a frequent basis.
Ability to sit at a desk in front of a computer for the entire workday. - Reading and writing work-related documents in English.
- Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
- Constantly communicates and receives verbal communication with other employees.
- Lifting, carrying, and pushing up to 15 lbs. occasionally, up to 30 lbs. seldom.
- Occasionally stoop, kneel, or crouch. Use hands and arms to reach for, grasp, and manipulate objects.
- Typical office equipment (computers, multi-extension phone system, fax, copiers, scanners, among others).
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