ServiceNow Solutions SME/Automation Solutions

Responsibilities for this Position

Location: Any Location / Remote
Full Part/Time: Full time
Job Req: RQ219984

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
Top Secret

Public Trust/Other Required:
None

Job Family:
Technical Solutions

Job Qualifications:

Skills:
ServiceNow Platform, Solution Architecture, Solution Building, Solutions Management
Certifications:
None
Experience:
15 + years of related experience
US Citizenship Required:
Yes

Job Description:

We are seeking an innovative ServiceNow Solution Architect to join our corporate Alliance team. You will be in a Pre-Sales role to identify opportunities to innovate and develop cutting-edge service management solutions across ITSM, CSM, PSDS, HR, Healthcare Service Management platforms, GENAI/Now Assist capabilities for large-scale government infrastructure. This is a hands-on role for pre-sales architects who think beyond standard implementations, identify opportunities to automate with AI and deliver breakthrough solutions under tight timelines.

ServiceNow Development & Architecture

• Design and develop advanced ServiceNow configurations across ITSM, ITOM, CSM, and CMDB modules
• Build custom applications and integrations that extend platform capabilities
• Implement healthcare-specific workflows including patient service management, health IT operations, and clinical IT support
• Develop Strategy Management solutions for federal IT modernization roadmaps
• Create reusable components and platform frameworks to accelerate future implementations

CMDB & IT Asset Management

• Design comprehensive Configuration Management Databases with healthcare-specific CI relationships
• Implement IT asset discovery, tracking, and dependency mapping for complex federal environments
• Build CMDB integration pipelines connecting legacy systems to ServiceNow
• Establish data governance and CI lifecycle management processes
• Optimize asset intelligence for compliance reporting (FedRAMP, DoW Impact Levels)

Healthcare Service Management

• Develop healthcare-specific service catalog items including clinical IT support, EHR operations, and health IT incidents
• Build workflows supporting HIPAA compliance, security incident response, and change management for healthcare systems
• Implement SLA management for healthcare SLAs with escalation and reporting
• Create dashboards and KPIs for healthcare IT operational metrics

Performance & Optimization

• Optimize ServiceNow platform performance at scale (large federal agencies, high transaction volumes)
• Build efficient JavaScript/GlideScript solutions avoiding common performance pitfalls
• Conduct platform audits and remediation of technical debt

Innovation & Problem-Solving

• Think beyond standard implementations, bring creative solutions to complex requirements
• Evaluate emerging ServiceNow capabilities and propose innovative applications
• Prototype solutions quickly and iterate based on user feedback
• Champion best practices and mentor junior developers on advanced techniques

Technical Documentation & Knowledge Transfer

• Create comprehensive technical documentation and architecture for ServiceNow proof of concepts and custom development.
• Develop playbooks and operational procedures for support teams
• Conduct knowledge transfer sessions with client teams and federal IT staff

Additional Experience

• 15+ years of ServiceNow architect/development experience
• Demonstrable expertise in ITSM, IT Modernization, and CMDB modules
• Experience with integration platforms (REST/SOAP APIs, middleware solutions)
• Track record of successful large-scale ServiceNow implementations
• Demonstrable experience to solution/sell to the decision makers including C-Level executives, across both IT and business units
• Experience partnering with relevant cross-functional teams and conceptualizing and build enterprise solutions based on the ServiceNow Innovations and AI products for Go to Market
• Coordinate efforts across multiple initiatives, including staffing.
• Ability to build relationships with key client stakeholders to ensure project success

Technical Skills

• Advanced ServiceNow development: custom table extensions, business rules, script includes, client scripts
• Database design and optimization for enterprise scale
• Integration architecture and API development
• Understanding of IT operations, service management, and healthcare IT domains

Professional Attributes

• Fast-moving, results-oriented mindset-delivers quality solutions quickly
• Out-of-the-box thinker who challenges standard approaches and proposes innovations to business divisions.
• Strong problem-solver who handles ambiguity and complexity
• Excellent communication skills for cross-functional federal teams
• Proactive learner committed to staying current with ServiceNow releases and industry trends

Clearance

• Must be able to obtain and maintain a Top-Secret clearance.
• Due to the need for a Top-Secret clearance, US Citizenship required
• Location: Hybrid to the Falls Church, VA office would be strongly preferred. Remote candidates must be local to the United States and be willing to travel 25%-50% for technical conferences and key client/partner meetings.

The likely salary range for this position is $170,144 - $212,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
25-50%

Telecommuting Options:
Remote

Work Location:
Any Location / Remote

Additional Work Locations:
USA VA Falls Church

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc .

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

PI284535182

We are seeking an innovative ServiceNow Solution Architect to join our corporate Alliance team. You will be in a Pre-Sales role to identify opportunities to innovate and develop cutting-edge service management solutions across ITSM, CSM, PSDS, HR, Healthcare Service Management platforms, GENAI/Now Assist capabilities for large-scale government infrastructure. This is a hands-on role for pre-sales architects who think beyond standard implementations, identify opportunities to automate with AI and deliver breakthrough solutions under tight timelines.



ServiceNow Development & Architecture

• Design and develop advanced ServiceNow configurations across ITSM, ITOM, CSM, and CMDB modules
• Build custom applications and integrations that extend platform capabilities
• Implement healthcare-specific workflows including patient service management, health IT operations, and clinical IT support
• Develop Strategy Management solutions for federal IT modernization roadmaps
• Create reusable components and platform frameworks to accelerate future implementations

CMDB & IT Asset Management

• Design comprehensive Configuration Management Databases with healthcare-specific CI relationships
• Implement IT asset discovery, tracking, and dependency mapping for complex federal environments
• Build CMDB integration pipelines connecting legacy systems to ServiceNow
• Establish data governance and CI lifecycle management processes
• Optimize asset intelligence for compliance reporting (FedRAMP, DoW Impact Levels)

Healthcare Service Management

• Develop healthcare-specific service catalog items including clinical IT support, EHR operations, and health IT incidents
• Build workflows supporting HIPAA compliance, security incident response, and change management for healthcare systems
• Implement SLA management for healthcare SLAs with escalation and reporting
• Create dashboards and KPIs for healthcare IT operational metrics

Performance & Optimization

• Optimize ServiceNow platform performance at scale (large federal agencies, high transaction volumes)
• Build efficient JavaScript/GlideScript solutions avoiding common performance pitfalls
• Conduct platform audits and remediation of technical debt

Innovation & Problem-Solving

• Think beyond standard implementations, bring creative solutions to complex requirements
• Evaluate emerging ServiceNow capabilities and propose innovative applications
• Prototype solutions quickly and iterate based on user feedback
• Champion best practices and mentor junior developers on advanced techniques

Technical Documentation & Knowledge Transfer

• Create comprehensive technical documentation and architecture for ServiceNow proof of concepts and custom development.
• Develop playbooks and operational procedures for support teams
• Conduct knowledge transfer sessions with client teams and federal IT staff

Additional Experience

• 15+ years of ServiceNow architect/development experience
• Demonstrable expertise in ITSM, IT Modernization, and CMDB modules
• Experience with integration platforms (REST/SOAP APIs, middleware solutions)
• Track record of successful large-scale ServiceNow implementations
• Demonstrable experience to solution/sell to the decision makers including C-Level executives, across both IT and business units
• Experience partnering with relevant cross-functional teams and conceptualizing and build enterprise solutions based on the ServiceNow Innovations and AI products for Go to Market
• Coordinate efforts across multiple initiatives, including staffing.
• Ability to build relationships with key client stakeholders to ensure project success

Technical Skills

• Advanced ServiceNow development: custom table extensions, business rules, script includes, client scripts
• Database design and optimization for enterprise scale
• Integration architecture and API development
• Understanding of IT operations, service management, and healthcare IT domains

Professional Attributes

• Fast-moving, results-oriented mindset-delivers quality solutions quickly
• Out-of-the-box thinker who challenges standard approaches and proposes innovations to business divisions.
• Strong problem-solver who handles ambiguity and complexity
• Excellent communication skills for cross-functional federal teams
• Proactive learner committed to staying current with ServiceNow releases and industry trends

Clearance

• Must be able to obtain and maintain a Top-Secret clearance.
• Due to the need for a Top-Secret clearance, US Citizenship required
• Location: Hybrid to the Falls Church, VA office would be strongly preferred. Remote candidates must be local to the United States and be willing to travel 25%-50% for technical conferences and key client/partner meetings.

The likely salary range for this position is $170,144 - $212,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.



Scheduled Weekly Hours:
40



Travel Required:
25-50%



Telecommuting Options:
Remote



Work Location:
Any Location / Remote



Additional Work Locations:
USA VA Falls Church



Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.


We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.


Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc .


Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

PI284535182