Guest Experience Representative

Job Description

Job Description

We are seeking a dedicated and friendly Guest Experience Representative to join our team in providing exceptional hospitality experiences for our guests. The ideal candidate will be responsible for managing front desk operations, ensuring guest satisfaction, and maintaining a welcoming environment. This role requires strong communication skills and a passion for delivering outstanding customer service in a hotel setting. Must be 21+ and have no felony convictions related to alcohol/drug use or DUIs, as we sell alcohol from the front desk.

Duties

• Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
• Handle check-ins and check-outs efficiently, processing payments and managing reservations accurately.
• Respond to guest inquiries and requests promptly, providing information about hotel services, local attractions, and amenities.
• Manage phone systems to assist guests with reservations or inquiries while maintaining professionalism at all times.
• Maintain the cleanliness and organization of the front desk area to create an inviting atmosphere for guests.
• Collaborate with other hotel departments to address guest needs and enhance their overall experience.
• Assist in resolving guest complaints or issues effectively, striving for complete guest satisfaction.

Qualifications

• Previous experience in guest services or hospitality is preferred, particularly in a hotel environment.
• Strong customer service skills with the ability to communicate effectively with guests from diverse backgrounds; multilingual abilities are a plus.
• Proficient in using phone systems and handling multiple calls simultaneously while maintaining professionalism.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• A team player who can work collaboratively with colleagues to ensure smooth operations.
• Flexibility to work various shifts, including nights, weekends, and holidays as needed.

Join our team as a Guest Service Agent where you will play a crucial role in creating memorable experiences for our guests!

Company Description

"Every step of the guest journey through one of our hotels is important and we give our full attention to guaranteeing a successful guest experience.

From the time we convert their reservation until they depart, we want to ensure that our guests are receiving an award-winning level of service and a clean, properly-maintained hotel. When we do fall short, we ensure that our team members and hotel leaders have the tools and training to apply high quality service recovery to correct any deficiencies, without sacrificing the owner’s profits.

We also believe strongly in a positive employee experience, both for the corporate team and for each hotel employee. One of our goals is to create memorable work experiences for our employees, so they can create memorable stay experiences for our guests. This is summed up in our company's why statement: Jackson Hotel Management supports the employee experience so we can, as a team, improve guest satisfaction and increase owner returns."

Company Description

"Every step of the guest journey through one of our hotels is important and we give our full attention to guaranteeing a successful guest experience.\r\n\r\nFrom the time we convert their reservation until they depart, we want to ensure that our guests are receiving an award-winning level of service and a clean, properly-maintained hotel. When we do fall short, we ensure that our team members and hotel leaders have the tools and training to apply high quality service recovery to correct any deficiencies, without sacrificing the owner’s profits.\r\n\r\nWe also believe strongly in a positive employee experience, both for the corporate team and for each hotel employee. One of our goals is to create memorable work experiences for our employees, so they can create memorable stay experiences for our guests. This is summed up in our company's why statement: Jackson Hotel Management supports the employee experience so we can, as a team, improve guest satisfaction and increase owner returns."