Desktop Support Specialist

Our customer is seeking a Desktop Support Specialist for the Dulles office, supporting ~150–200 onsite users (including executives) and providing additional remote support to the broader enterprise. This position is part of a national IT team and handles both Level 1 and Level 2 support.

Approximately 60% onsite support and 40% remote support.

This role demands someone who can work independently, remain productive without close supervision, and communicate effectively in a remote environment. Most importantly, they’re looking for someone trustworthy, driven, and eager to do the job right while taking initiative.

Responsibilities

• Provide Level 1 & 2 support for local and remote users.

• Troubleshoot Windows 11, M365 apps, connectivity, and endpoint issues.

• Handle walk up, phone, chat, and email support requests.

• Document tickets and escalate when needed.

• Act as a technical liaison for end user computing issues.

• Train users on hardware and software when needed.

Key Technical Skills

• Hands-on support experience with:

o Windows 10/11, Entra ID–joined devices

o Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint)

o Intune for device management

o Defender for Endpoint

• Strong general troubleshooting and remote support capabilities.

• Understanding of ITIL processes (incident, change, lifecycle).

• Knowledge of DNS/DHCP basics and network connectivity troubleshooting.

• Ability to monitor desktop environment performance and health.

Environment

• Lenovo laptops running Windows 11.

• Hardware imaging and replacements handled externally (IT1), allowing focus on software and user support rather than hardware repairs.

• All M365/Azure cloud environment

Skills

M365, Windows 11, Technical support, remote support, Troubleshooting, executive support, Desktop, Customer service, systems administration

Additional Skills & Qualifications

Demonstrates a strong sense of urgency on figuring out where technical support gaps are taking initiative to improve.

Strong interpersonal skills at all levels and ability apply skills and techniques to solve problems

Excellent teamwork/collaboration skills.

Ability to establish and maintain a high level of user trust and confidence and the ability to manage client expectations.

Strong writing and speaking skills to explain technical solutions to both technical and non-technical individuals.

Ability to work with minimal direction - no manager looking over your shoulder

Must be good at following established processes and procedures. This is an engineering company so everyone is detail oriented.

Job Type & Location

This is a Contract position based out of Sterling, VA.

The pay range for this position is $30.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Sterling,VA.

This position is anticipated to close on Mar 27, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.