Manager Procure to Pay

Essential Duties

Purchasing Systems

• Maintain PO system configuration and business rules as applicable; monitor and triage PO exception requests; research issues; test functionality; maintain PO statistics; and monitor open and pending orders.


• Serve as a subject matter expert (SME) and provide guidance to assigned contracted team members to resolve system issues; provide ongoing system training to enterprise-wide users; create job aids; develop queries; and create management dashboard reports to monitor system health and team member performance.


• Assign PO creation workload to contracted team members based on expertise and bandwidth, ensuring orders are placed in accordance with service level agreements (SLAs) and workloads are balanced.


• Train and lead Procure to Pay staff through one-on-one training, coaching, and daily guidance while serving as Sunrise’s SME.


• Participate in workgroups and project teams related to system development, functionality, integrations, and enhancements.


• Enforce and support SOC controls.


• Perform contract template reviews in alignment with Sunrise Legal standards and established policies.

Help Desk

• Maintain overall system configuration of the Help Desk and related key performance indicators (KPIs).


• Develop, train, and mentor contracted Help Desk team members on job duties related to the Manager’s functional oversight.


• Monitor Help Desk team progress, assess performance, and develop improvement goals at the individual, team, or process level.


• Develop action plans to improve customer satisfaction and drive process improvements.


• Ensure Help Desk inquiries are handled appropriately and timely.


• Report on field issues and ensure proper escalation to responsible parties.


• Perform periodic KPI reviews and identify action items for process gaps or improvement opportunities.

Expenses System

• Maintain expense system configuration and business rules; monitor and triage issues; test functionality; maintain statistics; and monitor open and pending expense reports.


• Provide ongoing system training, create job aids, and develop standard operating procedures.


• Develop system queries and management dashboards to monitor process health, system performance, and team productivity.


• Act as steward and liaison between Sunrise and third-party expense Statistical Analysis System (SAS) providers.


• Delegate tasks to contracted team members supporting the expense program.


• Perform expense policy auditing and value-added audit activities.


• Conduct in-depth audits of suspicious P-Card activity and escalate findings to leadership.


• Train and lead Procure to Pay staff, providing coaching and daily guidance as Sunrise’s SME.


• Participate in workgroups and project teams related to system development and enhancements.


• Enforce and support SOC controls and administrative access.


• Collaborate with Financial Systems Director and accounting teams on coding availability, accrual variances, and month-end close.


• Pull supporting documentation for journal entry audits with ownership groups and capital partners.


• Perform contract reviews in alignment with Legal standards and established policies.

P Card Program

• Serve as SME for P-Card compliance with IRS and CRA regulations.


• Act as steward and liaison between Sunrise and corporate banking partners.


• Manage timely wire payment requests to banking partners.


• Monitor and allocate quarterly administrative fee rebates.
• Prepare executive summary reports and track program KPIs.


• Develop and deliver mandatory annual policy training for cardholders.


• Monitor and enforce P-Card program compliance.


• Oversee issuance of credit cards to authorized team members.


• Manage merchant category codes and spending restrictions.


• Enforce and support SOC controls and administrative access.


• Exercise sound judgment regarding policy enforcement while maintaining regulatory compliance.


• Maintain compliance in assigned required training and all regulatory training.


• Perform other duties as assigned.

Core Competencies

• Strong leadership skills with the ability to coach and manage a remote staff.


• Analytical skills to interpret metrics, identify trends, and drive continuous improvement.


• Effective verbal and written communication skills, including issue resolution with senior leadership.


• Exceptional organizational skills and ability to prioritize competing demands.

Experience and Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.

• Four-year degree, preferably in Business Administration; equivalent experience may be considered.


• Minimum of 4 years related work experience.


• Ecommerce/Procure to Pay system and process knowledge.


• PeopleSoft system experience.


• Proficiency in Microsoft Word, Access, and Outlook.


• Intermediate to expert Microsoft Excel skills, including complex formulas, pivot tables, and macros.


• Understanding of relational databases.


• DSSI experience preferred; experience with other ecommerce platforms a plus.


• Power Automate experience a plus.


• Experience working with offshore outsourcing companies a plus.


• Ability to communicate effectively with all levels of the organization.


• Ability to lead meetings and conference calls across departments and vendors.


• Ability to prioritize daily activities and understand accounting issues in complex environments.


• Strong IT knowledge and critical thinking skills.


• Strong organizational, interpersonal, and problem-solving skills.


• Ability to work effectively in a deadline-driven environment.


• Familiarity with SQL and PeopleSoft nVision reporting preferred.


• Long-term care or healthcare experience preferred.