Production Services Specialist - Chandler/Richmond

Our client, a leading organization in the financial services industry, is seeking a Production Services Specialist - Chandler/Richmond to join their team. As a Production Services Specialist - Chandler/Richmond, you will be part of the Incident Response and Technology Operations team supporting global technology functions. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive mindset, which will align successfully in the organization. **Interview next week !!!** **Job Title:** Production Services Specialist **Location:** Richmond, VA / Chandler, AZ (Hybrid -3 days onsite per week) **Position type:** 12+ months with high possibility of extension/Conversion **Pay Range: $30 -$36/hr on W2** **What's the Job?** + Lead real-time incident response efforts for high-impact technology disruptions. + Facilitate cross-functional bridge calls and coordinate resolution teams. + Create and send stakeholder communications related to technology incidents. + Assess incident severity, business impact, and root cause using monitoring tools and system logs. + Provide timely, accurate updates to stakeholders and executive leadership. **What's Needed?** + Proven experience in enterprise-level incident management or technology operations. + Strong understanding of IT service management (ITSM) principles and practices. + Proficiency with incident tracking and collaboration tools (e.g., ServiceNow, JIRA, Microsoft Teams). + Ability to interpret technical data and communicate clearly to non-technical audiences. + Excellent verbal and written communication skills, including executive-level reporting. **What's in it for me?** + Opportunity to work in a dynamic, fast-paced environment supporting critical systems. + Engagement with global teams and exposure to enterprise monitoring platforms. + Development of skills in incident management and operational excellence. + Potential for career growth within a reputable organization. + Competitive pay aligned with industry standards. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.