Vice President of Client Experience (Secret Clearance Required)

Job Description

Job Description

READY TO JOIN OUR TEAM?

Are you a former leader in DHS, DoD or the IC, or have 5+ years leading federal services contracts? Are you prepared to excel as a Vice President in an employee-owned company, responsible for client delivery of consulting services in those agencies? If so, then we invite you to read on.

ABOUT THIS ROLE

St. Michael's is hiring a Vice President of Client Experience. As the Vice President of Client Experience, you will be responsible for operations on all professional services contracts supporting our federal clients, including responsibility for P&L, schedule and quality. Our core values of Excellence in Reputation, Commitment , Dependability, Teamwork, and Candor will be paramount to this role as you will ensure exceptional performance and sales growth to our DHS, DoD and IC customers.

LOCATION

Woodbridge, VA

WHO YOU ARE

• You are a relationship-driven operator. A trusted confidant to clients. You know that outstanding delivery is only the beginning—repeat business and referrals come from connection, candor, and credibility.
• You don't just manage contracts—you grow them. You listen carefully, spot needs early, and position our team as the go-to problem solvers before the government even starts drafting a new requirement.
• You thrive in the space between delivery and business development. You're comfortable owning the mission, the margins, and the momentum.
• You pick up the phone, walk the halls, and book the meeting. You're not shy about getting in front of government decision-makers – and you don't wait to be invited.
• You guide our PMs to think like owners. You coach them to deliver excellence and recognize growth signals hiding in day-to-day execution.
• You don't just keep clients satisfied – you make them advocates.
• You are energized by accountability, not burdened by it. P&L, schedule, quality—those are your scoreboards, and you play to win.
• You hold a Bachelor's degree and bring with you an active Secret clearance with the ability to obtain a Top Secret.

WHAT MAKES US DIFFERENT?

At St. Michael's, we believe in rewarding hard work and supporting the people who keep our country safe. As an employee-owned company, you can share in our success through the Employee Stock Ownership Plan (ESOP). We also offer a comprehensive benefits package that includes medical, dental, and vision insurance; a 401(k)-retirement plan; paid time off; and professional development support. Join a company with a conscience – one that invests in your well-being and professional growth. See all our benefits here: St. Michael's Benefits.

This position will remain open until filled.

St. Michael's is an Equal Opportunity Employer M/F/Disability/Vet.
Reasonable Accommodation - If you need a reasonable accommodation when you apply for a position on our website, please contact us at 703-463-9463 or [email protected]
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