Jira Administrator

Driven by Innovation and built on Trust, rockITdata is a unique SDVOSB services company that partners with leading commercial healthcare/life sciences organizations on cutting edge innovations - think AI, automation and data transformation. We then bring those commercially tested solutions to government entities to deliver predictable, measurable impact for the American taxpayer and consumer.

rockITdata is seeking a Jira Administrator to join our team. The Jira Administrator will be responsible for the configuration, administration, optimization, and governance of Jira and related Atlassian tools in support of enterprise IT operations. This role ensures system integrity, data accuracy, reporting transparency, and alignment with Agile SAFe methodology while supporting a distributed user base.

Key Responsibilities

• Administer and manage Jira and related Atlassian tools (e.g., Confluence, Jira Align) supporting 500+ remote users.
• Manage user access, roles, and permissions across groups to ensure compliance with security and governance requirements.
• Configure and maintain Jira projects, workflows, issue types, screens, fields, and automation rules.
• Establish and manage Kanban and Scrum boards, sprint configurations, and production tracking structures to improve transparency and delivery performance.
• Support and help coordinate the transition and alignment to Agile SAFe methodology utilizing Jira Align.
• Ensure the integrity and accuracy of databases used for process tracking and metrics reporting.
• Develop and maintain dynamic Power BI dashboards using automated scripts to visualize operational and performance metrics.
• Collaborate with team leads and executive leadership to support reporting needs and provide actionable insights for decision-making.
• Provide regular training and user support on JQL queries, custom workflows, issue creation, automation, and system best practices.
• Troubleshoot system issues, perform upgrades, and implement enhancements to improve functionality and user experience
• Maintain system documentation, governance standards, and configuration controls.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business, or related field. Additional years of relevant experience may be substituted in lieu of a degree.
• Minimum of five (5) years of experience administering Jira in an enterprise environment.
• Experience supporting large, distributed user populations (500+ users preferred).
• Strong knowledge of Agile methodologies, including SAFe.
• Experience configuring workflows, boards, permissions, automation rules, and JQL.
• Experience with Jira Align implementation or administration.
• Experience developing dashboards and reports using Power BI or similar BI tools.
• Strong analytical, problem-solving, and communication skills.
• Ability to collaborate with both technical and executive stakeholders.
• Ability to obtain Public Trust.

Preferred Qualifications

• Atlassian certifications (e.g., ACP-100, ACP-120, ACP-620).
• Experience integrating Jira with other enterprise systems.
• Experience with scripting or automation tools to enhance reporting and workflows.

#LIREMOTE

Here at rockITdata, we are committed to following our 10 Guiding Principles.
Our Guiding Principles define our culture. They’re who we are, how we work, and what inspires us to be the best. We empower our people to be themselves and encourage an entrepreneurial way of thinking. In our challenging, fast-paced environment, no day is the same.

Know the Why.

Value People Above All Else.

Transparency to a Fault.

Progress, Not Perfection.

Be Good by Doing Good.

Smart People Can Disagree.

Bend but Don’t Break.

Represent Your Brand.

Think Differently.

Be Amazing, Be Fearless, Smile, Have Fun!

Interested in joining something unique? Join us on our rockIT ship as we begin to blast off to the next chapter in our organization!

rockITdata has become aware of a recruitment scam where unauthorized individuals are impersonating rockITdata recruiters, issuing fake job offers, and attempting to setup payment for the job seeker’s new hire costs. No one is ever required to complete any monetary transactions before starting employment with rockITdata. Legitimate rockITdata communications only come from @rockitdata.com email addresses and our official Applicant Tracking system, JazzHR (@applytojob.com email addresses). Please refer to our official Careers page at to accurately submit your application with us. You may also verify any suspicious communication by contacting our recruitment team directly through our official email, [email protected].

rockITdata is an equal opportunity employer and is committed to non-discrimination in all employment practices and decisions. All qualified applicants will receive consideration for employment without regard to disability status, veteran status or any characteristic protected by Federal, state, or local law.

rockITdata wants all interested and qualified candidates to be able to use our career site to review and apply for employment opportunities. If you have a disability and need an accommodation to access the application process, please contact us for assistance at [email protected].