Field Service Engineer

Job Description

Job Description

Description:

Title: Field Service Engineer

Department: Service

Reporting to: Regional Service Manager

Location: Travel, North Carolina

Radon Medical Imaging is a world-class distributor of industry leading radiology equipment, a trusted independent medical device service provider specializing in multi-vendor service and asset management, and a leader in refurbishing high-end radiology equipment. We pride ourselves on delivering exceptional service, innovative solutions, and operational excellence to our partners and clients. Radon is a Private Equity backed company on an aggressive growth trajectory with several completed acquisitions creating exciting opportunities for innovation, scalability, and career advancement.

Job Summary:

As the primary face of Radon Services to customers, this individual is responsible for resolving advanced service repair needs of designated equipment and drives customer satisfaction through Service Excellence. This individual is a technical expert in Xray work and should be proficient in multiple modalities.

Responsibilities:

• Serve as the primary onsite support engineer for customers within the assigned region, addressing contract, warranty, and billable service calls on multivendor Xray equipment.
• Is a plus if candidate has CT/MR experience as well
• Collaborate with staff or work with Regional Service Manager via phone and email to troubleshoot systems, diagnose problems, and determine best practices for issue resolution.
• Perform timely and precise preventive maintenance, installation, and troubleshooting on medical equipment within healthcare settings, supporting optimal healthcare service delivery and high-quality patient care.
• Build and maintain strong relationships with customers, ensuring effective communication, swift issue resolution, and proactive follow-up to drive customer satisfaction.
• Demonstrate proficiency in computer skills; networking experience required, DICOM proficiency preferred.
• Demonstrate a working knowledge of UNIX or Windows operating system software.
• Adhere to company policies, procedures, and healthcare protocols to meet regulatory and compliance standards.
• Ensure all work is documented accurately, including the ordering of parts and documentation of service calls, expenses, and time reports, submitted daily per company procedures.
• Manage parts inventory effectively, handling ordering and returning of repairable spare parts components.
• Display strong problem-solving abilities, capable of resolving complex issues independently with limited supervision and minimal procedural standardization.
• Remain goal-oriented and manage multiple tasks efficiently in a fast-paced environment.

Qualifications:

• Previous experience with Medical Imaging Equipment with Xray. Additional CT/MR experience a plus.
• Educational background: Associate degree, Bachelor’s degree, military education, or High School Diploma/GED with 4+ years of experience servicing medical imaging equipment.
• Valid driver’s license.
• Experience interfacing with internal teams and external customers in a solution-based service process.
• Proficient in diagnosing and repairing mechanical, electromechanical, and electronic equipment.
• Skilled in troubleshooting and responding to customer concerns.
• Experience with web applications and Microsoft Office suite.
• Must comply with Radon’s standard background check and post-offer drug screen.
• Compliance with customer access policies, including required immunizations and additional background checks/drug screens, is mandatory

Conditions/Environment:

• Ability to lift, carry, push, and pull 50lbs. unassisted; frequently bend, stoop, twist, climb, crouch, squat, kneel, crawl, sit, and stand for long periods. Must reach above/below shoulder level, flex/extend neck, and have good hand/finger dexterity.
• Employees are expected to embody our core behaviors: act with humility, build trust, lead with transparency, deliver with focus, and drive ownership – always with unyielding integrity (Radon Way).
• While Radon Medical does not require COVID-19 vaccination, some customers may have vaccination mandates that apply to certain employees.

Why work with us?

• Growing company
• 401k with company match
• Medical benefit package
• Company covered dental
• 100% company paid Long Term Disability
• $250,000 Life Insurance policy
• 10 holidays
• PTO and sick days
• Paid Training
• Option of Company provided vehicle or monthly stipend
• Travel Reimbursement