Customer Service Representative
Job Description
Job Description
We are looking for a Customer Service Representative to support vendor and client account activities for a long-term contract position. In this role, you will communicate with external partners to confirm payment and account details, provide clear guidance on enrollment steps, and keep records accurate and up to date. This opportunity is ideal for someone who is comfortable managing frequent phone interactions while delivering attentive service and maintaining strong documentation practices.
Responsibilities:• Place a high volume of outbound calls to vendors and clients to confirm account details and payment-related information.
• Guide customers through available payment methods, registration steps, and required account documentation in a clear and detail-oriented manner.
• Enter new information and revise existing records in internal databases to keep account data complete and accurate.
• Record conversations, status updates, and next steps thoroughly to ensure proper tracking of each interaction.
• Reconnect with vendors and clients to obtain missing details and move incomplete account setups toward completion.
• Examine account information for inconsistencies, investigate issues, and contact customers as needed to correct discrepancies.
• Partner with internal teams to address account concerns and support timely resolution of processing issues.
• Achieve established expectations for call activity, service quality, accuracy, and overall productivity.• Previous experience in customer service, call center support, or a similar client-facing environment.
• Ability to handle both outbound and inbound phone communication with professionalism and confidence.
• Strong data entry and order entry skills with close attention to detail.
• Clear verbal and written communication skills for explaining processes and documenting account activity.
• Comfortable working with internal systems and maintaining accurate electronic records.
• Strong problem-solving skills with the ability to research issues and resolve account discrepancies.
• Ability to manage multiple tasks, follow up consistently, and meet daily performance goals.
Recommended Jobs
Part Time 3rd Shift Grocery Stock Clerk
Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs and exceeding their expectations. This requires a defined level of product knowledge, food prepar…
Private Duty Nursing
Job Description Job Description Provide direct skilled nursing care including but not limited to: Medication administration and monitoring Tracheostomy and ventilator care Tube feedi…
Shuttle Driver- Day Shift
Job Description: Shuttle Driver- Day Shift Location: Harrisonburg, VA Pay Rate: 22 to 24 an hour Responsibilities: • Primary responsibility will be to safely operate assigned commercial motor vehi…
Food Runner
Job Description Job Description Position Description: Welcome to Vola’s Dockside Grill, a hidden gem on Alexandria’s riverfront offering stunning, unobstructed views of the Potomac River. Our all…
Interface Developer
: Interface Developer Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: None Type of Trav…
SQL Database Developer - CBP public trust or Top Secret required
Public Trust: BI Full 6C (T4) Requisition Type: Regular Your Impact Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your e…
Preschool Teacher
Job Description Job Description Benefits/Perks Competitive Compensations Career Advancement Opportunities Great Work Environment Job Summary We are seeking an energetic and experie…
Food runner CAFE MONET, McLean, VA
Job Description Job Description Dear prospective team member, KNEAD is expanding, and we are looking for talented food runners to join our team for both existing restaurants and upcoming op…
Software Engineer - TS/SCI with Polygraph
Public Trust: None Requisition Type: Regular Your Impact Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise t…
Clinical Affairs Analyst (Guidelines)
Job Description Job Description Do you want to join a mission-driven organization that makes a difference in the U.S. healthcare landscape? Do you have a passion for improving quality health outc…