Benefit Program Specialist II REQ

Abacus Corporation is a family-owned leader in workforce and talent solutions with over 80 years of experience. We specialize in connecting skilled professionals with direct hire opportunities across industries like industrial, security, healthcare, finance and professional services.

Known for our supportive culture and long-standing client partnerships, Abacus offers more than just a job—we provide a path to lasting career growth with trusted employers nationwide.

Perform tasks related to the determination of eligibility for eligibility benefit programs; implement effective caseload management techniques; assess the customer's need for services; participate in staff and program development; and serve as a lead worker within a unit.

Representative Work Functions and Responsibilities

• Conduct face-to-face interviews with customers to determine eligibility for eligibility benefit programs using strong interpersonal skills and established interviewing techniques.
• Assess customer needs, make appropriate referrals and coordinates services available from other programs. Provide guidance and direction in crisis situations.
• Appropriately defuse emotions and foster customer readiness to use available services and pursue self-sufficiency.
• Collect, organize, evaluate, and verify documentation and data to determine eligibility for eligibility benefit programs.
• Interpret and apply complex federal, state, and local policies.
• Provide leadership to the unit by assisting in supervisory functions including training of new staff, while modeling a high standard of performance.
• Conduct presentations to community groups to increase public awareness of agency programs.
• Maintain and update appropriate records and management reports using computer skills and documentation.
• Schedule activities, establish priorities and comply with deadlines using effective time management and organizational skills.
• Participate in appropriate training sessions to enhance job performance.
• Perform other job duties requiring skills, knowledge and physical requirements as demanded by those duties described or less. Individual assignments will be determined by the supervisor based on then current workloads and department needs.

Minimum/Special/Additional Requirements:

Requires a Bachelor’s degree in human services, business administration, accounting, or a related field and two (2) years of experience as an Eligibility or other Social Services Benefits Worker determining eligibility for SNAP, TANF, Families and Children Medicaid, and/or Aged, Blind, or Disabled Medicaid; OR any combination of education (above the high school level) and/or experience equivalent to six (6) years in fields utilizing the required knowledge, skills, and abilities.