Customer Care Representative

We are a growing, mission-driven organization dedicated to creating positive change and meaningful engagement within the communities we serve. Through outreach programs, donor partnerships, and impactful initiatives, we work every day to make a lasting difference.

As we expand, we’re seeking a compassionate and detail-oriented Customer Care Representative to join our team. This is an ideal opportunity for someone who is passionate about helping others , values meaningful work , and is ready to grow professionally in a supportive, purpose-driven environment.

About the Role

As a Customer Care Representative , you’ll be the first point of contact for our donors, supporters, and partners—ensuring every interaction reflects our organization’s core values of integrity, empathy, and service excellence .

You’ll collaborate closely with the Fundraising, Marketing, and Communications teams to deliver exceptional service, support community initiatives, and strengthen donor relationships. This role combines customer service, nonprofit communications, data management, and community engagement in a dynamic, mission-focused setting.

Key Responsibilities

• Provide exceptional customer service to donors, supporters, and community partners
• Draft and send acknowledgment messages, updates, and donor communications
• Support the planning and execution of community events, fundraising campaigns, and donor engagement activities
• Maintain accurate donor records and manage data in CRM and tracking systems
• Create and analyze reports and engagement metrics to assess performance
• Coordinate timelines, tasks, and communications across internal departments
• Identify opportunities to improve support processes and enhance donor satisfaction
• Stay current on nonprofit best practices and emerging trends in donor engagement

Desired Skills & Qualifications

• Genuine passion for nonprofit work, community outreach, and mission-driven causes
• Strong organizational skills and excellent attention to detail
• Outstanding written and verbal communication abilities
• Friendly, empathetic, and solutions-focused approach to service
• Ability to manage multiple priorities in a fast-paced, collaborative environment
• Previous experience in customer service, donor relations, administrative support, or CRM management is beneficial
• Proficiency with Microsoft Office, Google Workspace, or CRM platforms (preferred but not required)

Why Join Us?

• Make a Difference: Contribute directly to initiatives that strengthen communities and improve lives
• Supportive Team Culture: Join a mission-aligned team that values collaboration, empathy, and growth
• Professional Development: Build transferable skills in donor relations, nonprofit operations, and communications
• Career Advancement: Access training, mentorship, and clear pathways to grow within the organization
• Meaningful Work: Be part of a purpose-driven team where every interaction has impact