Transportation Technician - New Day Recovery

Position Summary
New Day Recovery (NDR) is seeking a dependable and safety-focused Transportation Technician to provide reliable transportation for patients accessing treatment, recovery, and supportive services. This position will be based from our NDR Saltville location but will be responsible for travel between all New Day Recovery sites. This position is also responsible for coordinating preventive maintenance and repairs for NDR vehicles, maintaining vehicle documentation, and ensuring compliance with federal, state, and local requirements.

The ideal candidate will demonstrate excellent driving skills, sound judgment, strong time-management abilities, respect for patient confidentiality, and a commitment to supporting individuals receiving substance use disorder treatment and recovery services.

Essential Duties and Responsibilities

Patient and Staff Transportation

• Safely and efficiently transport patients and staff to treatment, recovery, and related services.
• Provide timely patient pickup and delivery while maintaining a professional, respectful, and supportive environment.
• Plan transportation routes by accurately estimating travel time and distance.
• Use GPS navigation systems and read maps when GPS navigation is unavailable.
• Coordinate transportation schedules and services with the NDR Community of Hope and the Community of Hope Coordinator.
• Communicate promptly regarding delays, scheduling conflicts, vehicle concerns, or other transportation-related issues.
• Follow all traffic laws, safe-driving practices, and NDR transportation policies and procedures.

Vehicle Maintenance and Compliance

• Coordinate preventive maintenance, inspections, and repairs for all NDR vehicles.
• Ensure vehicle registrations, license plates, inspections, and other required documentation remain current.
• Monitor compliance with applicable federal, state, and local vehicle regulations.
• Conduct routine vehicle checks and promptly report safety concerns, mechanical problems, damage, or needed repairs.
• Complete routine maintenance and minor vehicle repairs within the employee’s training, experience, and authorized scope.
• Coordinate service with qualified repair providers when maintenance or repairs require specialized expertise.
• Help ensure vehicles are clean, safe, properly equipped, and ready for service.

Documentation and Confidentiality

• Maintain complete and accurate transportation logs, mileage records, maintenance schedules, repair records, inspection documentation, and other required vehicle records.
• Document transportation services accurately and within required timeframes.
• Protect patient information and comply with HIPAA, organizational confidentiality requirements, and all applicable privacy laws.
• Maintain professional boundaries and safeguard sensitive information learned while transporting patients.
• Report accidents, incidents, vehicle damage, safety concerns, and policy violations promptly and according to established procedures.
• Perform other duties as assigned to support patient services and organizational operations.

Minimum Qualifications

• High school diploma or equivalent.
• Valid driver’s license with an acceptable driving record.
• Ability to meet organizational and automobile insurance eligibility requirements.
• Knowledge of basic vehicle maintenance and the ability to perform minor repairs within demonstrated competency.
• Ability to use GPS navigation systems and read maps.
• Ability to maintain accurate written and electronic records.
• Ability to communicate professionally with patients, staff, service providers, and community partners.
• Ability to maintain confidentiality and interact respectfully with individuals receiving substance use disorder treatment and recovery services.
• Dependable attendance and the flexibility to respond to transportation needs.

Preferred Qualifications

• Previous experience providing patient, medical, community, or human-services transportation.
• Experience coordinating fleet maintenance, vehicle inspections, or automotive repairs.
• Experience working in behavioral health, substance use disorder treatment, healthcare, recovery services, or a related setting.
• CPR and First Aid certification, or the ability to obtain certification within the timeframe established by SVCHS.

Knowledge, Skills, and Abilities

• Safe and defensive driving practices.
• Route planning and transportation scheduling.
• Vehicle preventive maintenance and basic troubleshooting.
• Strong organization, documentation, and time-management skills.
• Ability to work independently and adjust to changing schedules or transportation needs.
• Professional judgment, discretion, and respect for patient dignity.
• Ability to respond calmly and appropriately to unexpected situations or emergencies.
• Commitment to safety, reliability, teamwork, and patient-centered service.

Physical and Scheduling Requirements

• Ability to sit and drive for extended periods.
• Ability to enter and exit vehicles frequently.
• Ability to assist with loading and unloading routine items and transportation-related supplies.
• Ability to visually inspect vehicles and perform basic vehicle-maintenance tasks.
• Ability to work a schedule based on program and patient transportation needs, which may include early mornings, evenings, or schedule adjustments.

Reasonable accommodations may be provided to qualified individuals with disabilities in accordance with applicable law.

Additional Information

Pay Range: $16.00 - $20.00 per hour

Southwest Virginia Community Health Systems, Inc. is an equal opportunity employer. Employment decisions are made without discrimination based on any status protected by applicable federal, state, or local law.

Equal Employment Opportunity & E-Verify Statement

Southwest Virginia Community Health Systems, Inc. is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

We are committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants and employees with sincerely held religious beliefs, in accordance with applicable law.

Southwest Virginia Community Health Systems participates in the E-Verify program. All newly hired employees are required to complete Form I-9 and will have their employment eligibility verified through E-Verify in accordance with federal law.

In compliance with the Immigration Reform and Control Act of 1986, all individuals hired must provide documentation establishing identity and authorization to work in the United States. SVCHS does not use E-Verify to pre-screen applicants and will not take adverse action against an individual based solely on tentative non-confirmation results.

Applicants requiring assistance with the application process due to a disability may contact Human Resources for support.