Public Safety Communications Officer/Dispatcher
- Answer emergency and non-emergency calls for service, determine the appropriate response, and gather essential information quickly and accurately.
- Dispatch public safety personnel, including police, fire, and EMS units, based on call details and established protocols.
- Monitor radio frequencies and coordinate response activities with field units to ensure safety and situational awareness.
- Relay clear and concise information to responding units and maintain communication throughout incidents.
- Input and update incident data in the Computer-Aided Dispatch (CAD) system to track units, calls, and resolutions.
- Provide pre-arrival instructions to callers in emergency situations, including CPR guidance or evacuation procedures.
- Track and document the location, activity, and welfare of all responding personnel until incidents are resolved and closed in the CAD system.
- Communicate with neighboring jurisdictions and public safety agencies as needed for mutual aid coordination.
- Follow all established call-handling and dispatching procedures to ensure consistent, high-quality service and responder safety.
- Maintain a calm, professional demeanor under pressure while multitasking in a fast-paced environment.
- Communicate clearly, courteously, and effectively with callers, responders, and fellow team members.
- Demonstrate strong attention to detail, sound judgment, and the ability to prioritize multiple calls simultaneously.
- Remain dependable, alert, and adaptable to changing circumstances.
- Uphold TriCorps’ standards of professionalism, integrity, and excellence in service.
- High school diploma or equivalent (required); additional education in communications, public safety, or a related field preferred.
- Minimum one year of prior experience in dispatch or telecommunications within a public safety environment (required).
- Proficiency with technology, including CAD systems, radio systems, and Microsoft Office applications.
- Strong verbal and written communication skills with the ability to remain composed in high-stress situations.
- Ability to multitask and prioritize effectively in a fast-paced setting.
- Must be available to work flexible hours, including nights, weekends, and holidays.
- Must successfully pass a comprehensive background check, drug screening, and psychological evaluation.
- Positions available in the Washington, D.C. metropolitan area.
- Shifts may include days, nights, weekends, and holidays.
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