Emergency Housing Coordinator

Job Description

Job Description

Position Overview

The Emergency Housing Coordinator provides onsite or offsite Emergency Housing for clients in need using a trauma-informed care approach.

Essential Job Functions

• Supports clients who are entering, living in, and exiting Emergency Housing.
  • Arranges for maintenance, repairs, and regular professional cleanings.
    • Schedules and accompanies contractors, volunteers, and other visits as needed.
    • Oversees housing repairs/projects that are needed, collaborating with Finance on billing and reconciliation of billing.
  • Completes intake/initial screening to learn about an individual's situation and determines if they qualify for Emergency Housing, while using a trauma-informed care perspective and maintaining client confidentiality.
  • Rotates on call duty every 3-4 weeks so GoochlandCares can provide 24/7 support to clients in Emergency Housing and clients experiencing sexual and domestic violence.
  • Facilitates shelter support groups to visit and educate Emergency Housing residents about other resources in the community to help obtain their goals.
  • Documents client contact notes and live case management log each day to ensure all client information is up to date.
  • Builds relationships with external partners to support clients and their needs, attending local community partner meetings to provide education about our services.
  • Provides backup assistance to the Financial Assistance Coordinator by assisting during VITA tax season and as needed throughout the year.
  • Connects clients to other GoochlandCares services or to other organizations to help them with their needs.
  • Completes other duties as assigned.

Requirements

The following represent the knowledge, skills, and abilities needed to perform the essential functions of the job.

• Bachelor's degree in social work or other human service profession preferred.
• Minimum of 2 years of related experience in a nonprofit setting, or equivalent, is required.
• Knowledge of basic case management practices is preferred.
• Proven experience in de-escalating conflicts and providing support in crisis situations.
• Ability to be flexible and provide on-call support for the Emergency Housing and Sexual and Domestic Violence programs.
• Ability to handle highly confidential and sensitive matters in dealing with clients and staff.
• Ability to always maintain strong boundaries.
• Strong written and verbal communication skills.
• Ability to multi-task, have a strong attention to detail, and manage different priorities while understanding the big picture.
• Commitment to the mission of GoochlandCares.
• Must have a valid Virginia driver's license.
• Bilingual candidates strongly preferred.

Technical Skills:

• Proficiency with Microsoft Office is required.
• Ability to learn new software programs/databases.
• Knowledge/experience using Apricot Case Management software is a plus.

Physical Requirements and Environmental Conditions:

• Must be able to lift up to 50 pounds at times.
• Prolonged periods of sitting, climbing, balancing, typing, talking, lifting, operating equipment, and driving.
• Frequently exposed to varying inclement weather conditions.
• Occasionally may be exposed to potentially hazardous bodily fluids and/or be required to wear personal protective equipment (mask, gloves, etc.).

GoochlandCares is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, gender, creed, color, religion, ethnic origin, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws. GoochlandCares is committed to building a healthy, diverse, and inclusive culture where all are treated equitably and are empowered whether receiving or delivering services.

Our mission is to provide basic human services and health care to our Goochland neighbors in need.