Product Specialist

Automotive Product Specialist

Haley Toyota of Roanoke is seeking an Automotive Product Specialist. The Automotive Product Specialist is a professional in the auto industry that serves as a resource for a dealership's prospective customers. The role requires a wide range of skills and abilities, including an in-depth knowledge of a dealership's inventory, dedication to customer service and well-developed listening skills.

Duties include:

1. Helping clients find a vehicle by asking them thoughtful questions and listening to their answers.
2. Showing clients online tools that allow them to review available vehicle features, packages and options
3. Ensuring clients have important information before coming to the dealership for a scheduled appointment by sending an email with essential details and resources
4. Preparing and presenting professional and knowledgeable demonstrations on vehicles and the latest technology options, such as hybrid tools, green fuel options, navigation and blue tooth
5. Explaining a product's benefits and performance
6. Describing the optional equipment upgrades available for purchase
7. Developing a strong, positive relationship with customers
8. Collaborating with sales managers on the pricing of different models and their available upgrade options
9. Assisting with lead generation by managing email and text communication
10. Setting appointments with clients for vehicle demonstrations
11. Staying current on the latest developments in vehicle production
12. Tracking changes to the overall vehicle market
13. Recording lead information, including names, email addresses and phone numbers
14. Attending any sales meetings
15. Participating in activities and special events in the community
16. Familiarizing themselves with and conducting vehicle appraisals
17. Utilization of Customer Retention Management system (CRM)
18. Business Development Center (BDC)
19. Online Manufacturer Training
20. Knowledge on other departments within the dealership. (Service/Parts/Body Shop)
21. Importance of Customer Satisfaction Index (CSI)
22. Inner workings of the automobile business
23. Delivery process
24. Customer follow up process, appointments
25. Finance and Insurance (F&I) products

What Haley Offers:

• Competitive, above market compensation
• Medical, Dental and Vision benefits
• 401k with company match
• Company paid Basic Life, AD&D and Long-term Disability
• Paid Time Off
• Preferred Vehicle Purchase Programs
• Uniforms provided
• Positive and professional work environment
• Career growth and promotion opportunities