Inside Sales & Customer Support Specialist

Job Description

Job Description

Inside Sales & Customer Support Specialist

We’re looking for someone who thrives on getting things done right. A proactive communicator and a natural problem-solver. Someone who brings clarity to complexity and sees every task through with attention to detail.

We’re a dynamic company, in business since 1980, expanding our reach, modernizing our systems, and building a stronger infrastructure to support long-term growth. This role plays a key part in that by keeping our customers informed, helping orders move smoothly, and making sure communication is clear and consistent. You’ll be part of the team that ensures our service keeps up as we scale—balancing day-to-day execution with continuous improvement.

QUALIFICATIONS

• 2+ years of experience in customer service, inside sales, or support roles (preferred)
• Clear, confident communication skills across phone, messaging, and email
• Strong organizational skills and ability to prioritize tasks proactively
• High attention to detail when working with orders, systems, and customer information
• Ability to work quickly without sacrificing accuracy
• Ability to follow structured workflows while spotting and raising inconsistencies
• Quick learner who can adapt to changing processes and tools
• Proficiency with email, Teams, and ERP/CRM systems (Business Central experience is a plus)
• Comfortable working with technology, including AI and automation tools
• Spanish fluency is valued but not required

RESPONSIBILITIES

• Act as the first point of contact for customers—representing our company with professionalism and follow-through across phone, messaging, and email
• Handle a consistent flow of incoming orders, ensuring speed and accuracy
• Modify or update existing orders when needed—responding to customer changes
• Answer product and order inquiries, provide quotes, and confirm availability for customers
• Respond quickly and thoroughly to all customer communication—resolving issues and following up to ensure satisfaction
• Keep customers informed throughout the order lifecycle to ensure they feel supported and confident in our service
• Proactively communicate delays, stockouts, and backorders—offering thoughtful alternatives when possible
• Maintain clean, current records—logging notes, tracking follow-ups, and ensuring visibility across the team
• Collaborate with teammates across departments to provide consistent coverage and smooth handoffs
• Contribute to automation tool implementation—testing and refining features that help us work smarter and serve customers better

WHY THIS ROLE MATTERS

You’re not just responding—you’re representing. As part of the frontline, your interactions shape how customers experience our company. You’ll be the person they remember for solving a problem, making something easier, or just being genuinely helpful.

At the same time, you’ll help build the next version of our customer support—one that’s smarter, more responsive, and better equipped to scale. You’ll collaborate with teammates and help refine tools that make our systems faster and more effective.

The automation you help shape won’t replace you—it’ll multiply your impact. By reducing repetitive tasks, it frees you up to focus on what really matters: solving problems, supporting people, and helping the company grow.

We believe good systems are built by good people. If you love bringing order to complexity, enjoy helping customers get what they need, and feel energized by smarter ways of working—we’d love to meet you.