ServiceNow Developer

Apply now: ServiceNow Developer, location is Remote. The start date is ASAP for this 6–12 month contract-to-hire position.

Job Title: ServiceNow Developer
Location-Type: 100% Remote
Start Date Is: ASAP
Duration: Contract to Hire (6-12 Months w/ option to convert to Direct Hire/FTE)
W2 Pay Rate Range: $40/hr – $50/hr

Job Description:
We are seeking a highly skilled ServiceNow Developer to support and enhance a large-scale, customer-facing ServiceNow platform integrated with AWS Connect. This role focuses primarily on break/fix support, platform enhancements, and complex integrations within a high-visibility helpdesk and call center environment.

Day-to-Day Responsibilities:

• Manage and resolve prioritized tickets from a Jira backlog related to ServiceNow enhancements and bug fixes

• Develop, test, and deploy code across development, test, and production environments

• Perform break/fix troubleshooting across multiple ServiceNow modules

• Build and enhance workflows, scoped applications, and UI customizations

• Call and debug REST/SOAP APIs and third-party integrations

• Partner closely with the AWS Connect SME to support and optimize integrations

• Support CTI integrations (including plugin updates and configuration changes)

• Maintain and enhance internal and external helpdesk portals

• Improve knowledge article findability and operational efficiencies (including AI-driven enhancements)

• Participate in standups (MWF) and collaborate via Slack for ongoing issue resolution

• Document system updates, changes, and technical configurations

Requirements:

• Must-Have Skills/Experiences:

  • 5 years of hands-on ServiceNow development experience

  • Strong experience with greenfield feature development and platform customizations

  • Deep knowledge across core ServiceNow modules (Incident, Change, Problem, Request, Knowledge, CMDB, etc.)

  • Experience developing and debugging API integrations

  • Experience supporting or integrating with AWS Connect (or similar cloud-based contact center platforms)

  • Strong JavaScript and Glide scripting expertise

  • Experience working in call center/helpdesk environments (internal and external portals)

  • Ability to troubleshoot break/fix issues in a steady-state production environment

  • U.S. Citizenship or Green Card required

  • Strong communication skills; ability to engage with client-facing stakeholders

• Nice-to-Haves (NOT required for the role, but a plus!) :

  • ServiceNow certifications (CSA, CAD, CIS)

  • ITIL certification or strong ITIL framework knowledge

  • Experience with AWS services (Lambda, S3, DynamoDB, CloudFormation)

  • Experience implementing AI-driven operational improvements

  • Experience with CTI integrations and call center plugin configurations