Customer Support Engineer IV

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

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Job Information

Job Code: 00193471

Job Family: Services

Job Function: Technical Support

Short Description

Oversees pre-sales and post-sales, remote and onsite engineering support of software and/or hardware systems, operating systems, IP networking and applications for company customers, service center/field service team members, and business partners. Utilizes remote and on-site isolation, diagnostic, and resolution tools, documents and capabilities to resolve highly complex integrated end-user implementation, configuration, migration, and operational issues on all company hardware and supported applications. May require on-site support of 3rd party products, solutions and new product implementation. Oversees the work of other technical support team members and works directly with product developers to resolve customer issues. Work is performed with minimal direction and reviewed by senior management. Provides solutions to a diverse range of complex integrated Solutions issues. This job does not have supervisory responsibility.

Experience

7 - 10 Years of Experience

Education

Bachelor degree or equivalent experience in Computer Science or Electrical Engineering

Preferred Certifications

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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.