Maintenance Technician

Job Description

Job Description

Are you passionately committed to caring for others, especially for the elderly?

If so, we would like to hear from you!

Manorhouse is a customer service focused provider of senior living in Richmond. We believe that a resident's life in one of our communities should be an extension of the lifestyle he or she enjoyed previously, enhanced with premier Manorhouse service and support. Offering various levels of assisted living and memory care, Manorhouse strives on a daily basis to live our mission "to exceed customer expectations in a unique and outstanding way..."

This customer service experience is delivered by staff that have been specially trained to be Hospitality Ambassadors , so they can honor and enhance the lives of our residents through compassion and a commitment to exceeding customer expectations.

Our goal is simple: to be the very best provider of assisted living and memory care services in each of our markets, and the preferred employer for those individuals looking to make a difference in the lives of the elderly.

SUMMARY:
Respond to ongoing maintenance and repair issues inside and outside of the community by performing regular and preventative maintenance as well as providing maintenance assistance to our residents. Transport assisted living and memory care residents to and from medical appointments, field trips and other destinations in the Manorhouse van including maintaining the van for inspections, cleanliness, etc.

Responsibilities and Tasks:

Essential Job Responsibilities

1. Consistent and predictable attendance.

2. Respond to ongoing maintenance and repair issues inside and outside the community by: (a) Performing preventative and regular maintenance of all systems including HVAC, electrical, plumbing and mechanical using the maintenance manual. (b) Perform routine maintenance in resident apartments. Prepare all resident apartments including painting and repairs prior to the arrival of new residents. (c) Provide maintenance assistance to residents such as hanging pictures, moving furniture and general repairs.

3. Drive the company van for resident transportation and other miscellaneous transportation functions. Assist all passengers into and out of the van. Secure passengers with wheelchairs into seats with seatbelts.

4. Maintain the van including, but not limited to, cleaning (inside and outside), ensuring van is inspected as required and ensuring periodic maintenance including condition of vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water and safety equipment to ensure that everything is in working order.

5. Become familiar with Safety Data Sheets (SDS) for all housekeeping supplies. Attend training on annual basis.

6. Complete accident reports when necessary and participate in accident investigations.

7. Complete van log on every trip.

8. Attend training as required as well as complete all Relias training as scheduled.

Knowledge, Skills, Abilities or Information Required for Completely Satisfactory Performance:

• Knowledge of principles of customer service that includes customer needs assessments, meeting quality standards for services and evaluating customer satisfaction.
• Knowledge and understanding of cleaning supply mixtures.
• Understanding of Safety Data Sheets.
• Attention to detail.
• Ability to manage time and responsibilities.

Education and Licenses: Requires the ability to use fractions, decimals and commercial arithmetic. Basic knowledge of grammar, spelling and punctuation is required. Equivalent to a 4-year high school education. Motor Vehicle Report (MVR) acceptable to the Company and any applicable driver's license classification to remain in full compliance with all state requirements.

Experience: 6 to 12 months of experience in maintenance including painting, plumbing, carpet care and HVAC.

Special Requirements:

1. Must have ability to communicate as per section 22VAC40-73-110.
2. Must be considerate and accepting of the aged, frail and disabled person.
3. Appropriate attire and good personal hygiene are expected.
4. Must comply with and implement all Company Policies and Procedures as well as the Employee Handbook.
5. Must support and promote the "Rights and Responsibilities of Residents of Adult Care Residences."
6. Must maintain confidentiality with regard to residents, staff and Company information.
7. Must participate in training and in-service programs as required by the Company and/or applicable State's Standards including, but not limited to, OSHA required training, CPR, etc.
8. Staff will not accept gratuities from resident, family members, vendors or visitors.