Account Manager

Job Description

Job Description

General Purpose:

Responsible for proper control of rental (lease) accounts to ensure that payments are received on time. Responsible for the proper and timely delivery, relocation, service calls, and retrieval of merchandise. Has thorough knowledge of rental (lease) agreements, merchandise, and customer relations. Expeditiously handles non-renewed accounts. Conveys information to customers and maintains a constant level of communication with customers, co-workers, and management.

Essential Duties:

• Responsible for assisting in the maintenance of company Standards of Operation.
• Maintain accounts on the assigned route to non-renewed percentages that are at or below the companys weekly close / open standard. Company standard 8.9% overall credit Friday/Saturday with the standard of 13.9% credit on Thursday.
• Responsible for delivery, retrieval, relocation, and service calls on rented (lease) merchandise.
• Collects monies from delivery of merchandise and from collection home visits. Provides security of monies while in the field.
• Maintains rented or leased units by making minor repairs when necessary or if major repairs are needed make sure unit is returned to our service department for repair. When the unit is repaired return the product to the customers residence promptly.
• Reviews DAP to be sure each item, model, and serial numbers match the Rental (lease) Agreement and the product that is being delivered.
• Answers the phone by the third ring in a pleasant and professional manner.
• Returned merchandise, including all remotes, manuals, or other accessories, is returned to store stock.
• Works to relocate merchandise if the customer should move from their residence without notifying the store. Pulling files and working on information for recovery and /or generating new information.
• Carefully check rental (lease) returns and promptly refurbish to like new condition.
• Follows the Premier Rental-Purchase Pledge to serve our customers in a friendly and professional manner.
• Handles customer service issues in a professional and timely manner.
• Maintain the assigned vehicle in proper working condition and appearance.
• Maintains proper care and security of inventory during transport.
• Responsible for maintaining corporate accounting processes.
• Responsible for ensuring accurate financial computer and paper records.
• Responsible for the growth of customers on a monthly basis.

Other Duties:

• Responsible for cleanliness of the back room and the assigned company vehicle.
• Responsible for helping receive new merchandise.

Additional duties, as time permits include:

• Take customer order forms for the customers
• Verify customer order forms
• Commit to achieving customer and revenue growth
• Assist in store cleaning
• Assists the Store Manager and immediate supervisor in obtaining daily, weekly, and monthly goals.

Requirements:

• High school diploma, GED, or equivalent work experience.
• Must have a valid drivers license and maintain driving record in compliance with company standards.
• Must have one-year experience in a job requiring customer contact and complete the training program.
• Must be able to lift and carry loads up to seventy-five (75) pounds.

Required Skills:

• A degree of precision, accuracy, coordination, and knowledge of operational procedures.
• Ability to understand oral and written instructions.
• Ability to read, write and perform arithmetic functions quickly and accurately.
• Ability to reason and make independent decisions.
• Ability to learn to manage situations with customers and associates.
• After training, working knowledge of all products in the inventory.

Efforts, Demands, and Conditions:

Work is performed in changing environments. Considerable walking, standing, bending, stooping, and lifting are involved. Due to the nature of the business, must determine alternate solutions and deal with the pressures of multiple activities and changes. Additional hours before or after normal business hours may be required. Frequent travel from store to store may be required.

• Must be able to cope with the emotional and mental stress associated with dealing with people and situations.
• Required to use a hand truck to move merchandise.

Work is normally performed in the store, in the field, and in customers homes. In the field, a variety of conditions may be encountered, including moving merchandise in wide-open spaces, level spaces, across dirt, icy, or uneven surfaces such as gravel. Stairs, wet or slippery surfaces, narrow doorways, etc. may be encountered. Requires driving in various weather conditions as well as exposure to heat, cold, dust, and other uncontrollable conditions.

• Attending company or Premier Corp, Training Sessions may be necessary.

Relationships:

Requires frequent contact with customers, associates, and upper management. Occasional contact with external business associates (distributors, suppliers, service organizations, etc.) is possible. Must communicate effectively with supervisors, peers, and associates.