Plumbing Inside Sales

Job Description

Job Description

Position Summary:
The Inside Salesperson’s primary responsibility is to sell products and render prompt and courteous service to customers over the telephone and in person. The Inside Salesperson must also support outside sales activity and work with all company personnel to ensure quality customer service.

Accountabilities/Responsibilities:

• Render prompt and satisfactory service to customers in person and to those calling, texting or emailing, providing prices and product application information.
• Provide pricing, product, product substitutions, delivery, back-order and warranty information as requested.
• Prepare quotes for quantity orders, in writing if requested, and prepare submittal forms tailored to each customer’s needs.
• Coordinate the return of merchandise with customers and warehouse staff.
• Pick orders from the warehouse to service and sell to counter customers and process sales transactions.
• Inform customers of promotions, volume purchasing and other incentives (as appropriate).
• Keep abreast of new products and apply knowledge of product usage in selling additional materials to the customer. Coordinate sales activity with shipping and credit departments.
• Keep supervisor advised of items frequently requested by customers that are not in stock.
• Maintain a consistent and positive customer service image when interacting with customers.
• Investigate and resolve, if possible, customer inquiries and complaints.
• Maintain a professional attitude and appearance at all times.
• Assist in training new sales personnel and attend company meetings as requested.
• Support sales activity in all other areas as needed, including Outside sales staff, Counter Sales and Estimating or Project Management.
• The Inside Sales Representative may become involved with such other duties as the warehouse manager/supervisor or Company President/Manager may deem necessary.
• Complete career track training in WIN University for Inside Sales.

Position Core Values:

• Spirit of Opportunity…participates in team meetings and strategic planning processes to contribute to the overall success of the company
• Profitability…ensures all counter sales activities are performed in a timely and accurate manner.
• Customer Focus…delivers total customer satisfaction in all aspects of sales
• Communication…provides timely and accurate reports and documentation of all purchasing and office processes
• Integrity & Professionalism…provides professional and timely communication through counter sales, phone sales, text and email correspondence
• Respect…ensures all personal interactions are conducted in a courteous and respectful manner

Competencies for Success:

• Excellent Communication and Customer Service
• Attention to Detail and Highest Level of Accuracy
• Sound Judgment, Problem solving, and Decision Making
• Superior Organizational and Time Management Skills, Integrity, Adaptability, and Leadership in the Office
• Excellent Knowledge of Website and Internet Processes

Qualifications/Experience:

• Ability to quickly learn organizational procedures and operations
• Ability to analyze non-complex administrative details and correct routine error situations
• High degree of math competency and ability to maintain arithmetic and statistical accuracy
• Possess good oral communication skills
• Operate material handling equipment
• Effective understanding of the WISE system in order to produce sales orders and execute other duties specific to your Company
• Must work well with other people. Help management, co-workers, customers and others meet their objectives and complete their assignments.

The performance of essential job functions for this position require both access to valuable assets and interaction with others under potentially stressful conditions. Therefore, individuals demonstrating a history of illegal substance abuse, theft or violence present a higher risk of loss and may be disqualified.

Physical Demands:
The physical demands here are representative of those that must be met to successfully perform the essential job functions with or without reasonable accommodations:

• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components - Ability to safely lift and handle material weighing up-to 50 pounds

We are an equal opportunity employer, so it encourages all qualified individuals to apply including minorities, veterans, women, and those with disabilities.